Itamar Morales

Itamar Morales

About

Detail

Bogotá, Bogota, Colombia
Contact Itamar regarding: 
work
Full-time jobs
Starting at USD950/month
Flexible work
Starting at USD8/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Fygaro
    Administrative Assistant / Support Specialist
    Fygaro
    Oct 2025 - Apr 2026 (7 months)
    • Led end-to-end onboarding for international B2B merchants, reducing time-to-value by guiding platform configuration and local bank integrations. • Advised clients on e-commerce best practices and security protocols, helping them transition from manual billing to automated invoicing and secure digital payment solutions. • Utilized artificial intelligence tools to optimize operational efficiency, leveraging generative AI for the precise drafting and refinement of technical support communications to ensure clarity and professional standards. • Integrated AI-driven automation into administrative reporting and large-scale data analysis, facilitating the rapid synthesis of user information and documentation to reduce execution times for routine
  • S
    Call Center Agent
    SUTHERLAND GLOBAL SERVICE
    Apr 2023 - Aug 2025 (2 years 5 months)
    • Consistently achieved a 95% CSAT (Customer Satisfaction) score by efficiently resolving complex inquiries and diffusing high-tension escalations. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Operated within a highly technical multinational environment using Agile methodologies, including participating in daily synchronization meetings and managing workflows through weekly objectives to ensure streamlined service delivery. • Leveraged generative and predictive AI tools to enhance communication efficiency and optimize r
  • C
    Call Center Agent
    Aug 2022 - Mar 2023 (8 months)
    • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment. • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills. • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions. • Managed daily omnichannel interactions through advanced SaaS and CRM platforms, demonstrating expertise in cloud-based software architectures and system logic. • Contributed to digital transformation and project management initiatives by collaborating on workflow optimization, database migrations, and functional testing of integrated support tools. • Le
Education verified_user 0% verified
  • Fundación Universitaria del Area Andina
    Business Administration And Management
    Fundación Universitaria del Area Andina
    Jan 2019 - Jan 2022 (3 years 1 month)