Ismet Ahmetaj Account Management | Sales & Web Operations

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Digital Marketing & Web Operations

Autism Parenting Magazine Ltd

Jan 2026 - Current (6 months)

Provide customer support through email and online communication channels, assisting subscribers with account inquiries, billing issues, and service-related requests. Manage customer relationships by ensuring timely responses, problem resolution, and a positive user experience. Support administrative and communication processes while maintaining accuracy, professionalism, and high customer satisfaction. • Leveraged digital marketing strategies to enhance customer engagement and understand user behavior, contributing to improved service delivery. • Utilized Google Ads insights to inform communication strategies and personalize customer interactions, ensuring relevance and impact. • Employed data reporting to track customer satisfaction metric

Data-Driven Account Manager

RevAlbania

Dec 2020 - Dec 2025 (5 years 1 month)

My responsibilities in this Data-Driven Account Manager Role included accessing, validating, and storing data essential for research and day-to-day business operations. I focused on data quality, segmentation, and pattern analysis, which are key components in preparing and interpreting data for machine learning applications, thereby ensuring the foundational integrity of our data assets. I managed the Salesforce CRM to track client interactions and sales pipelines, leveraging insights from the data to drive B2B sales strategies. My approach included strategic cold outreach to expand the client base and providing exceptional customer service to foster long-term relationships, all while ensuring the consistent application of data validation b

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Generalist AI Trainer

Abaka, OneForma, CrowdGen by Appen, Appen, uTest

Jan 2020 - Current (6 years 6 months)

Directly responsible for improving the quality, safety, and intelligence of cutting-edge AI models. • Leveraged expertise in machine learning, Python, and Artificial Intelligence (AI) to develop and refine AI algorithms. • Contributed to projects involving Blockchain AI implementation, exploring innovative applications and enhancing the intelligence of AI models within distributed ledger technologies.

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CRM, Sales & Web Operations

A G S shpk, Zepa Natyral

Jan 2020 - Jan 2021 (1 year 1 month)

IT Support and Web Development • Provided comprehensive IT support to end-users, resolving hardware, software, and network issues to ensure minimal downtime. • Developed and maintained responsive websites and web applications, ensuring user-friendly interfaces and optimal performance. • Administered and optimized network infrastructure, including servers, routers, and firewalls, to maintain security and connectivity. • Managed and maintained database systems, ensuring data integrity, availability, and efficient retrieval. • Engaged in software development lifecycle, contributing to the design, coding, testing, and deployment of new applications. • Utilized Python for scripting, automation of tasks, and data manipulation within network and d

IT Support Specialist

Avaso Technology Solutions

May 2018 - Sep 2020 (2 years 5 months)

Install, configure, and maintain software and hardware systems. Assist in the development and enhancement of IT systems. Leveraged experience in business analysis and data-driven processes to enhance understanding of system behavior and performance optimization, which are foundational to supporting complex IT infrastructures, including AI-based systems. • Managed blockchain research initiatives, exploring distributed ledger technologies for potential application within the Forex industry, thereby deepening understanding of foundational technological concepts that underpin advanced IT infrastructures. • Utilized web3.js expertise to investigate and prototype interactions with decentralized applications, contributing to a broader comprehensio

Assistant | Flights Ops Officer

Albanian Airways

Sep 2017 - May 2018 (9 months)

Flights Operations • Managed flight schedules, logistics, and real-time operational data to ensure efficient and safe flight operations. • Utilized critical thinking and pattern recognition skills, analogous to AI systems, to analyze complex operational data and make swift, informed decisions in dynamic environments. • Handled structured data and coordination processes, mirroring the input organization and utilization principles found in automated and AI-driven systems, to maintain seamless operational flow.

Imagery Analyst

S Global

Feb 2014 - Jan 2017 (3 years)

Cargo Screening & Detection - Rapiscan Systems • Performed comprehensive cargo screening and detection duties, ensuring adherence to all security protocols and operational procedures. • Utilized advanced imagery analysis techniques to identify potential threats, contraband, and anomalies within scanned cargo. • Developed a deep understanding of visual data analysis, identifying patterns, anomalies, and objects that directly parallels the training methodologies for AI image recognition systems. • Applied a high degree of attention to detail, consistency, and critical decision-making based on visual inputs, mirroring the processes involved in creating labeled data for AI model training.

Ismet Ahmetaj

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