Isias Derek Bringas Arroyo

Isias Derek Bringas Arroyo

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Systems Engineer - Application Support Specialist - Technical Support Engineer
Lima, Peru
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Résumé

Jobs verified_user 0% verified
  • A
    Application Support Specialist
    Axletree Solutions, Inc.
    May 2025 - Jan 2026 (9 months)
    - Managed user administration, creating and assigning profiles and access on key platforms such as SWIFT Alliance Access, OFAC PRIME, RMA, and Azure for SWIFT GPI, in compliance with SWIFT and ISO 20022 standards. Also, handled the inventory and shipping of physical Hard Tokens for new and existing clients. - Participated in client meetings to document their technical requirements and designed file and folder path diagrams, detailing the locations for incoming, outgoing, and error messages within the client's SFTP structure. - Collaborated with Networking teams to produce pre-contract technical diagrams and reports, detailing recommended endpoints, gateways, and various types of secure connections. - Participated in new implementation pr
  • PalmIQ
    Technical Support Engineer
    PalmIQ
    May 2023 - May 2025 (2 years 1 month)
    - As a Technical Support Engineer, I managed diverse cloud migrations (O365, Google Workspace, SharePoint, tenant-to-tenant) via BitTitan, ensuring seamless transitions for clients. - Deployed Azure services (VMs, VNets, DNS) for Managed Service Providers (MSPs), optimizing their infrastructure for enhanced performance. - Automated patch and policy management through scripting (RMM, Intune, Azure, Teams, Google), significantly improving operational efficiency. - Oversaw ArrowSphere for MSP cloud provisioning (M365, Azure), facilitating streamlined service delivery. - Deployed complex software solutions (DLP, DR) across various operating systems, ensuring full integration and functionality. - Monitored server and database usage, proacti
  • N
    IT Support Field Services Level 2
    NextLink Group
    Jan 2022 - Dec 2022 (1 year)
    - Resolved complex hardware issues (cameras, TVs, routers, printers). - Managed Asset Tiger for accurate hardware/software inventory. - Streamlined onboarding/offboarding: managed user access, configured accounts, resolved Jira tickets. - Deployed/maintained Windows Server environments for optimal performance. - Managed MDM solutions for device policy enforcement and secure remote access. - Configured Lark for team collaboration and communication. - Deployed/supported Virtual Desktop Infrastructure (VDI) for reliable remote access. - Conducted Wi-Fi heat map analysis to optimize network performance.
  • OpenLoop
    Tech Support & Project Analyst
    OpenLoop
    Apr 2021 - Mar 2023 (2 years)
    - Resolved complex credential/access issues for doctors and nurses across internal and external platforms, ensuring seamless access to critical systems. - Managed user access and password resets for platforms such as Zoom, Google Admin, and Zoho One, while maintaining stringent security protocols. - Efficiently managed and prioritized ticketing, including escalations, which significantly improved user satisfaction and response times. - Delivered exceptional customer support through inquiry resolution and tutorials, leading to increased user retention and engagement. - Developed comprehensive platform documentation and training materials for Zoho One and Zoho Analytics, enhancing user proficiency and self-sufficiency. - Provided technic
  • R
    Data Entry
    RYKA PERU EIRL
    Oct 2020 - Mar 2021 (6 months)
    - Specialized in medical data entry, accurately inputting patient data, medical histories, diagnoses, treatments, and billing records into electronic health systems. - Maintained meticulous attention to detail to ensure data accuracy and compliance with healthcare regulations. - Processed and managed sensitive patient information with strict confidentiality and adherence to HIPAA guidelines. - Contacted medical facilities via phone to confirm receipt of faxed X-ray exams, ensuring timely processing and follow-up. - Collaborated with medical staff to resolve data discrepancies and ensure comprehensive record keeping.
  • AYNITECH GROUP
    Representante de servicio técnico
    AYNITECH GROUP
    Mar 2020 - Mar 2021 (1 year 1 month)
    - Provided advanced technical support for MAC/Windows laptops across 6+ areas/12+ departments (Sales, Customer Service, etc.) using diagnostic tools and automation scripts. - Conducted QA reviews of support calls, delivering feedback to improve call quality and customer satisfaction. - Implemented secure password reset procedures with Tokens, MFA, and Security Questions. - Delivered expert technical support via calls/chats/tickets, automating workflows in Jira/ServiceNow. - Resolved complex issues with remote tools and custom scripting, exceeding performance metrics. - Designed/maintained application documentation KBs and conducted user training. - Supported Citrix environments, addressing user issues and escalating outages. - Manage
  • Webhelp
    Help Desk Technician
    Webhelp
    Mar 2019 - Feb 2020 (1 year)
    - Utilized a CRM system to efficiently manage, track, and resolve customer service requests, ensuring a seamless experience for PUMA customers in the UK through calls, emails, and live chat. - Addressed inquiries related to PUMA apparel and product deliveries from European warehouses and Hermes, including order status, shipping issues, and product questions, while managing escalations for complex customer cases to guarantee resolution and satisfaction. - Demonstrated strong communication and problem-solving skills, with a thorough understanding of PUMA's delivery processes, and effectively utilized the knowledge base (KB) to provide accurate and timely solutions to customer issues. - Proficiently used Puma Ticket System, Hermes (Evri), a
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Nov 2018 - Feb 2019 (4 months)
    - Handled diverse customer inquiries (account management, technical issues, billing, fraud) via calls, live chats, and tickets, maintaining high satisfaction. - Troubleshot streaming issues, resolved account access problems, and assisted with subscription management, providing tailored solutions. - Consistently delivered high-quality, personalized customer support through active listening and problem-solving. - Contributed to knowledge base improvement and documented customer interactions to enhance service processes. - Utilized Obiwan, Anakin, and Netflix-related tools to provide efficient customer support.
  • Teleperformance
    Intérprete médico
    Teleperformance
    May 2018 - Oct 2018 (6 months)
Education verified_user 0% verified
  • D
    Bootcamp Data Engineer
    DATA MINING CONSULTING SAC
    Jan 2024
  • CIBERTEC
    Estudiante, Administración y Sistemas
    CIBERTEC
    Jan 2020 - Current (6 years 6 months)
  • ICPNA
    English Advance
    ICPNA
    Mar 2019 - Current (7 years 4 months)