Call Center Supervisor
Omni Remote Solutions
May 2025 - Current (1 year 4 months)
Call Center Supervisor
Bilingual Sales coach and supervisor, quality evaluator, sales strategies executor, KPI's analyst. As a supervisor, I oversee daily operations, focusing on lead generation, outbound calling, and the effective use of CRM tools to maintain strong customer relationships. I manage appointment scheduling and data entry processes to ensure accuracy across all platforms, while leveraging Google Workspace for collaborative team management and performance reporting. My approach integrates sales automation and digital marketing sales tactics to drive revenue and improve conversion rates. I have over a year of experience as a sales manager, demonstrating proficiency in sales, phone support, lead management, appointment manageme