Isabel Pereira

Isabel Pereira

About

Detail

Customer Support Manager | Customer Relations Specialist | Communications | Administrative Assistant | Accounting Assistant | Ecommerce
Barranquilla, Atlantico, Colombia
Contact Isabel regarding: 
Flexible work
Starting at USD10/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • D
    Customer Experience Specialist
    Dagamma Ecommerce Solutions Inc
    Dec 2024 - Jun 2025 (7 months)
  • S
    Customer Service Specialist
    Seafolly
    Jun 2022 - Jul 2024 (2 years 2 months)
    As a Customer Service Specialist, I was responsible for managing customer interactions across various platforms, including CRM systems, marketplaces, and social media, to enhance the overall customer experience. My role involved addressing customer inquiries, resolving issues related to logistics, and ensuring efficient shipping and tracking processes. Additionally, I identified and rectified faulty procedures to improve service delivery. Although account management was identified as a non-relevant skill, I effectively managed customer accounts for both US and UK clients, ensuring their needs were met and fostering long-term relationships.
  • S
    Customer Support Manager
    Supplement Technologies
    Jan 2022 - Apr 2022 (4 months)
    • Managing the customer support department’s day-to-day functions. • Responding to escalated customer support issues. • Implementing customer support processes to enhance customer satisfaction. • Formulating and revising customer support policies and promote their implementation. • Informing the team of all new information related to products, procedures, and trends. • Assessing support statistics and preparing detailed reports on the findings. • Overseeing and evaluating the team's ongoing training efforts. • Delivering performance evaluations and following the disciplinary process according to company policy. • Managing the budget of the customer support department.
  • L
    Accounting Representative
    Logistical Advantage
    Aug 2019 - Nov 2021 (2 years 4 months)
    • In charge of accounts payable and accounts receivable for 3pl business on the US logistics branch, including collections, billing, credit reports, statements, revenues, reconciliation, data entry, legal documentation and books management. • Also, in charge of interaction with customers, providers and vendors regarding any type of billing information through email and over the phone. • Computer system management such as Excel, Word, PowerPoint and logistics software.
  • H
    Customer Service Representative
    Humana Insurance Company
    Jan 2017 - Jul 2019 (2 years 7 months)
    • Receive and provide requests from customers regarding benefit information, payment/billing information, providers, and demographic data related to their dental and vision health insurance. • Appointments set up. • Problem resolution, policies and products sales, performing payments, promoting the brand, and ensuring the customer feels 100% satisfied and cheerful after the interaction. • Computer system management such as Excel, Word, PowerPoint. • Website support. • Utilized messaging apps to enhance communication with customers, ensuring timely responses and support. Although patient care, wellness, and medical assistance were not direct responsibilities, my role required a strong understanding of customer needs in these areas
  • Sanitas Venezuela Medicina Prepagada
    Call Center Agent
    Sanitas Venezuela Medicina Prepagada
    Nov 2015 - Aug 2016 (10 months)
    • Customer Services, management of programs such as Excel, Word and PowerPoint. • Provide information about service offered, generate complaints, grievance and appeals, problem resolution, team work, checking the status of the account in regards to the payment information, taking payments over the phone, provide the entrance to the clinic or hospital in case of emergency.
  • B
    Customer Service Representative
    Banco del Caribe
    Nov 2014 - Jul 2015 (9 months)
    • Customer services, receipt of payments with cash, credit card, debit card and checks, bank consignment, security validations, provide information about the service that is offered, website support, management of computer programs.
  • H
    Receptionist
    Hernandez Associates PC
    Jul 2014 - Nov 2014 (5 months)
    • Customer service, calls attention, management of programs such as Excel and Word, receipt of important documentation, checks and payments, provide information about service offered. Appointments and meetings set up.
Education verified_user 0% verified
  • U
    Bachelors of Science
    UEP José María Carreño
    Sep 2010 - Jun 2014 (3 years 10 months)
Projects (professional or personal) verified_user 0% verified