Irene Ebere Bright
About
Detail
Customer service |Virtual Assistant |Executive Virtual Assistant|Sales Closer|CRM (HubSpot) Specialist
Lagos, Nigeria
Timeline
work
Job
school
Education
Résumé
Jobs
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50% verified
- BVIRTUAl ASSISTANT verified_user Verified experienceBobp Foods and LogisticsDec 2022 - Jan 2025 (2 years 2 months)As a Virtual Assistant, I provide executive administrative, customer service, and operational support to help businesses, entrepreneurs, and executives stay organized, efficient, and focused on growth. I handle a wide range of tasks including email and calendar management, data entry, customer support, research, social media management, document preparation, CRM updates, and appointment scheduling. Managed executive calendars, scheduled meetings, and coordinated travel, reducing scheduling conflicts by 50%. Improved team productivity by 25% through remote collaboration and task automation. Reduced administrative workload by 40% through workflow automation and document organization. Utilized Trello and Asana for task tracking, delegation, an
- BVirtual assistantBobp Foods and LogisticsJan 2022 - Current (3 years 6 months)As a Virtual Assistant, I provided comprehensive administrative support, managing schedules, coordinating meetings, and ensuring efficient communication across various platforms. I utilized Google Sheets for data organization and tracking, while Slack facilitated real-time communication with team members. Additionally, I employed Trello for task management, ensuring that all projects were on track and deadlines were met. My experience with Canva allowed me to create visually appealing documents and presentations, enhancing the quality of deliverables. Furthermore, my proficiency in Google Drive ensured seamless file sharing and collaboration, which was essential for maintaining productivity in a remote work environment. I also leveraged too
- FFREELANCE TRAINER & UPSKILLING COACHJan 2021 - Sep 2022 (1 year 9 months)Completed 5+ professional training courses, which include CRM Management, project management, and remote collaboration tools. Improved technical proficiency by mastering HubSpot, QuickBooks, and data entry automation. Trained 300+ students in soap making, perfumery, and small-scale business management. Handled 500+ business emails and inquiries, maintaining a 98% response rate within 24 hours. Designed and launched targeted promotions and workshops, increasing student enrollment by 25%. Additionally, leveraged over 10 years of sales experience in both formal and informal settings to effectively market my courses and training to students worldwide. This involved cold calling potential leads and following up with warm or hot leads, acting as
- WCUSTOMER SERVICE REPRESENTATIVE verified_user Verified experienceWelcome Center Hotels-AirportFeb 2020 - Dec 2020 (11 months)Served as the first point of contact for client inquiries via phone, WhatsApp, and email, addressing and resolving over 100 customer inquiries per week with a 98% satisfaction rate. Converted 40% of inquiries into confirmed bookings by highlighting exclusive amenities and promotions, while retaining 85% of dissatisfied customers by offering personalized solutions and follow-ups. Managed and optimized inbound customer service workflows, demonstrating strong organizational skills by utilizing tools like Google Calendar and to-do lists to effectively plan and schedule operational activities. Contributed to team development by teaching team members the use of Excel and CRM tools, enhancing overall efficiency and service quality. Additionally, l
Education
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0% verified
- AAdvanced Excel ProficiencyMar 2025
- PProfessional Diploma In Project ManagementMar 2025
- PProfessional Diploma In CRM ManagementMar 2025
- VVirtual Assistance TrainingDec 2022 - Jan 2025 (2 years 2 months)
Bsc in EconomicsUniversity of JosJan 2011 - Jan 2016 (5 years 1 month)