Ira E Hogg
Download
Recommend
Messages
Share
Ira E Hogg

Ira E Hogg

About

Detail

Network Technician, NOC Technician Network Engineer | Architect of Uptime | Breaching Bottlenecks Daily
Monroe, Louisiana, United States
Contact Ira regarding: 
work
Full-time jobs
Starting at USD50K/year
Flexible work
Starting at USD17/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    Customer Engineer/ Field Technician
    NCR Atleos Corporation
    Aug 2020 - May 2025 (4 years 10 months)
    • Delivered onsite support for financial and retail hardware/software, ensuring uptime and functionality of ATM, POS systems, and networked devices. • Diagnosed and resolved a wide range of hardware/software faults, reducing client downtime through proactive troubleshooting. • Installed, configured, and completed testing for new systems with minimal failures during rollout phases. • Communicated technical information clearly to non-technical users, boosting customer satisfaction. • Maintained detailed service logs and escalated persistent issues to Tier II Support and associated departments. Additionally, utilized chat support through the Teams chat system to collaborate with various departments and companies, effectively alleviatin
  • D
    Field Service Technician
    Dumac Business Systems
    May 2019 - Jul 2020 (1 year 3 months)
    • Installed and maintained POS hardware/software back office systems for retail clients, supporting seamless business operations. • Partnered with internal tech teams to deploy system updates and coordinate service strategies. • Adhered to structured troubleshooting protocols to minimize ticket resolution time. • Captured and relayed client feedback to proper channels to improve overall service delivery. • Conducted thorough testing with customer hardware and software to effectively troubleshoot recurring issues, ensuring a higher level of service quality and client satisfaction. Additionally, utilized a mobile ticketing system for managing customer accounts, inventories, and personal requests, enhancing accessibility and efficiency
  • L
    Operations Technician I & II
    Lumen Technologies (CenturyLink)
    Sep 2011 - Jan 2019 (7 years 5 months)
    • Managed daily operations of telecommunications infrastructure, ensuring consistent service delivery across networks. • Responded to and resolved equipment alarms and performance issues across pipelines. • Executed preventive maintenance and system upgrades, reducing project incident rates. • Participated in emergency response drills and live scenarios, maintaining safety compliance and response readiness. • Documented system configurations and maintenance records for audit and optimization purposes. • Utilized customer service skills by employing applications such as Ensemble and Splunk, along with other proprietary tools, to effectively resolve customer issues and enhance service delivery. Additionally, completed multiple
Education verified_user 0% verified
  • M
    Associate Of Occupational Studies –
    McCann School of Business (CTC)
    Aug 2008 - Jul 2010 (2 years)