Ione Abaya

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Freelancing Virtual Assistant

ReMax Sunshine, Grow and Co Property Agents

May 2024 - Oct 2025 (1 year 6 months)

• Generated leads through cold calling and market research; ensured accurate data entry and CRM management to support sales and marketing.

Associate Customer Success Representative

Wells Fargo

Nov 2023 - May 2024 (7 months)

Delivered exceptional customer service by consistently exceeding customer expectations, such as resolving a recurring technical issue for a high-value client, which strengthened our relationship and resulted in repeat business. Identified potential issues, like anticipating delivery delays, and addressed them before they became problems, ensuring customer satisfaction and maintaining long-term loyalty. Gathered information from customers by updating their contact details, introducing the company, and creating opportunities to sell. Created schedules for the sales team to ensure they conducted presentations, aiming to reach a quota of five appointments per day and convert at least 25% into sales.

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Customer Service Technician

IQOR PH

Apr 2023 - Oct 2023 (7 months)

Provided exceptional customer service by effectively communicating with clients and addressing their needs promptly. Successfully troubleshot technical issues and delivered solutions within tight timeframes, ensuring minimal disruption. Consistently met and exceeded KPIs, achieving a customer satisfaction score of 95% during my tenure. Additionally, I accurately documented all customer interactions and resolutions, maintaining thorough records to support future inquiries and continuous improvement. Furthermore, I utilized my sales skills to upsell additional lines and services during promotions, enhancing customer engagement and contributing to overall business growth.

Google Adwords Onboarding

Concentrix

Feb 2021 - Sep 2022 (1 year 8 months)

In my role as Google Adwords Onboarding, I was responsible for guiding clients through the setup and optimization of their Google Ads campaigns, ensuring they understood the platform's features and best practices. I collaborated closely with clients to tailor strategies that aligned with their business goals, resulting in improved ad performance and increased ROI. Additionally, I utilized tools such as ZoomInfo and LinkedIn prospecting to analyze clients' online presence and understand their customer engagement strategies. This not only enhanced my ability to provide informed recommendations but also allowed me to track my own pipelines effectively, ensuring a comprehensive approach to client onboarding and support.

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Stage Manager

SNP INTERNATIONAL

Feb 2019 - Feb 2021 (2 years 1 month)

As a Stage Manager, I was responsible for overseeing all aspects of stage production, ensuring that performances ran smoothly and efficiently. This included coordinating with various departments, managing schedules, and maintaining communication among cast and crew. Additionally, I managed the CRM system to allocate leads to my agents effectively, which enhanced our operational efficiency. I also reported directly to upper management, providing data-driven insights based on our daily results, which contributed to informed decision-making and improved overall performance. Furthermore, I utilized ZoomInfo to track my pipelines for end-of-day to month reporting, ensuring that I had a clear overview of our operational metrics. My experience wit

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Marketing Associate

ENGINE WORLD

Aug 2016 - Feb 2019 (2 years 7 months)

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Team Lead

QDF

Mar 2012 - Jun 2016 (4 years 4 months)

As a Team Lead, I was responsible for overseeing a high-performing sales team, driving customer relationship management (CRM) initiatives, and implementing strategic planning to enhance lead generation and sales development. I utilized Salesforce and ZoomInfo to optimize data reporting and streamline outbound sales efforts, resulting in increased revenue operations. My role also involved engaging with stakeholders to ensure alignment with business objectives. Additionally, I conducted interviews and played a key role in the recruitment process, contributing to the selection of team members who would best fit our dynamic and drive success.

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