Integra Eyecare

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Clinical Director

Lynn Valley Optometry

Mar 2021 - Dec 2024 (3 years 10 months)

Responsible for overseeing the clinical operations of the optometry clinic, ensuring the delivery of high-quality patient care, and managing clinical staff. This role requires a combination of clinical expertise, leadership, and administrative skills to optimize clinic performance and patient satisfaction. • Complete restructuring of the team • Improved inter departmental communication • Optimized EMR software to improve clinical efficiencies • Developed speciality departments such as dry eye, scleral fits, myopia management glaucoma, and vision therapy • Reduced expenses, enabling a complete clinic renovation

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Executive Director

Victoria Eye

Nov 2020 - Sep 2021 (11 months)

Managed and oversaw practice administrators and staff at the clinic. Developed and implemented practice growth strategies by analyzing practice financial data and made recommendations regarding steps which were implemented to improve profitability and efficiency. Carried out corporate initiatives and translated them into functional and actionable goals for the team and practice. Achieved cooperation and teamwork through effective communications and positive relations with physicians, leadership, and staff. Demonstrated knowledge of mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards and the code of ethical behavior. Worked to continuously assess all staffing needs in suppo

Manager and HR

Integra Eyecare Centre

Sep 2020 - Current (4 years 9 months)

Implemented comprehensive HR policies and systems, ensuring smooth operations. Managed scheduling, performance evaluations, and payroll responsibilities. Oversaw all processes pertaining to the patient experience, prioritizing customer satisfaction. Led and facilitated meetings and training sessions, fostering team development. Spearheaded the implementation of new policies, enhancing operational efficiency. Coordinated meetings with lab representatives to optimize our team's ability to provide top-tier eyecare solutions. Established and managed Integra Wellness, devising strategies for its success, including recruitment of aesthetics technicians, pricing strategies, marketing efforts, and training programs. Led the strategic planning for t

Clinical Manager

North Toronto Eye Care

Feb 2019 - Jul 2020 (1 year 6 months)

Managed three clinical operations composed of 3 supervisors, 12 physicians and 47 staff. Improved the wage equilibrium throughout the entire practice. Approached problems with a visionary attitude to challenge current thinking and develop new and innovative methods to solving old problems. Able to effectively work directly with physicians by promoting cross training of clinical staff, feedback on clinical workflows and creating a care team approach, utilizing all members of the clinical team to deliver superior care to patients. Providing disciplinary action when needed with clinical staff to ensure the safest care. Responsible for employing and directing motivated and compassionate professionals to work with physicians and patients.

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Keyholder

World Duty Free WDF

Jun 2018 - Mar 2020 (1 year 10 months)

Joined as a part-time employee and swiftly promoted to full-time Key Holder within 8 months. Entrusted with overseeing five luxury stores, including opening and closing procedures, scheduling sales associates, and managing cash transactions across multiple points of sale (POS) systems. This role marked my introduction to the Canadian job market.

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Clinical manager

Dr. Heather O'Donnell & Dr. Stephanie Wise Inc.

Feb 2017 - Jan 2019 (2 years)

Managing clinical, professional, administrative, and clerical staff; managing the recruitment, development of, and appraisal of staff; overseeing day-to-day management; developing and implementing policies and directives; obtaining insurance and benefits for staff; providing productivity reports to physicians; setting and monitoring budgets; leading staff meetings; handling communications; payroll; creating work schedules; overseeing medical billing/rejections and making purchasing decisions.

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Human Resources Consultant

SMark CRM

Apr 2016 - Apr 2017 (1 year 1 month)

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Physician Assistant

Eye CentreCalgary Retina Consultants

Jan 2015 - Jan 2017 (2 years 1 month)

Managing clinical operations for the doctor, including patient care, preparing patients for minor surgical procedures, scheduling, invoicing, and sterilizing of the instruments and rooms. Other responsibilities include: Completing paperwork for patients i.e. - filling out insurance forms, list of appointments, doctors' notes, prescriptions. Completing paperwork for the physician i.e. – writing consult reports and referrals to physicians, completion of MRI/CT and bloodwork requisitions, conflict resolution and crisis intervention skills.

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Chair side Assistant/Front desk Coordinator

Mission Eye Care

Feb 2013 - Jan 2015 (2 years)

Managed day to day operations of the clinic. Trained and supervised new employees. Responsibilities include scheduling appointments; ordering office supplies; preparation of documents required by the doctor; training patients to properly insert contact lenses (including specialty contact lenses for keratoconus patients); extracting information from the patients and charting into their exams for the doctors; dialing prescriptions into the phoropter; preparing charts and testing required for each individual patient; complete all Pre-testing on patients in preparation for the doctor (trained on Visual fields, OCT Retinal imaging, Tonometer and Auto refractor); and opening and closing of the clinic; including end of day cash out.

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Partner

Muttare Consultoria de Gestão

May 2012 - Apr 2016 (4 years)

Conducted leadership programs for various companies across Brazil. Provided executive coaching to high-level executives within large corporations, involving extensive travel throughout the country.

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Optometric assistant/Receptionist

Diamond Optical

Apr 2012 - Feb 2013 (11 months)

Coordinated all day to day activities within the clinic. Collaborated closely with the doctors to ensure proper preparation of documents required by doctor. Submitted all forms and claims to Alberta Health and Insurance Companies as required, directed flow of all traffic in the office/store, answered phone calls, booked appointments, general filing. Sold prescription glasses and other vision products. Trained patients to properly insert contact lenses. Completed Pre-testing on patients in preparation for their optometrist appointments.

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Leasing Representative

Bromley Square Apartments

Sep 2011 - Apr 2012 (8 months)

Job duties included, but were not only limited to: • Showing apartments to prospective tenants • Collection of security deposits • Completed move in and move out inspections • General receptionist duties • Preparation of new leases and lease renewals for tenants • Dealt with and resolved tenant complaints • Screened and completed all tenant applications • Preformed credit background and landlord referral screenings • Completed pre-walks of all units and assisted with annual inspections • Assisted with vendors and trades people

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Server

Phoenix Bar & Grill

Feb 2010 - Aug 2011 (1 year 7 months)

Duties were varied, including, but not limited, to the following: • Handling cash, greeting customers, Service of food and alcohol, keeping work environment clean, opening, and closing of restaurant, End of day cash out

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Part –Time (Sales Associate)

Vespucci Women's Consignment Store

Aug 2008 - Mar 2009 (8 months)

• Assisting clients with their purchasing needs • Organization of clothes • Handling cash transactions

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Human Resources Coordinator

Lojas Renner SA

Jan 2000 - Dec 2010 (11 years)

Commenced my journey as an HR Business Partner, eventually earning a promotion to HR Coordinator. Led the expansion effort, successfully inaugurating over 100 new stores. Pioneered a robust business plan to accommodate this rapid growth, necessitating extensive travel across the country to preserve our company culture. Orchestrated the Trainee program, recruiting and training new graduates and nurturing emerging leaders. Managed the succession planning process for all executives, ensuring the organization had strong leadership in place to support its expansion. Provided coaching and guidance to newly promoted executives, ensuring a seamless transition into their new roles. Engineered team-building and leadership programs, enhancing over

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Integra's behavioral traits
Integra's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.