Customer services
Amazon
Oct 2022 - Current (3 years 8 months)
As a Customer Services professional, I utilized Microsoft 365 to enhance productivity and streamline communication within the team. My expertise in CRM tools and Salesforce allowed me to effectively manage customer relationships and provide exceptional support. I leveraged Microsoft Excel for data analysis and reporting, ensuring that customer inquiries were addressed promptly and accurately. Additionally, I provided technical support and utilized ServiceNow to resolve issues efficiently. My experience in workflow automation improved service delivery processes, enhancing overall customer satisfaction. Furthermore, my P2P and B2B experiences enriched my understanding of customer needs, enabling me to tailor solutions that drive sales and fos
