Ines Aliluyeva Noguera Martínez Virtual Assistant /Customer Service Special /

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Law Firm

Mar 2025 - May 2025 (3 months)

During this seasonal experience, I learned about some type of visas, and also about the most frequent requires from inmigrants.

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Public Relations

Centro de Capacitación Divino Pastor

Jan 2020 - Jan 2023 (3 years 1 month)

Studied objectives, promotional policies, or needs of organizations to develop public relations strategies that influence public opinion and promote ideas. Prepared social media posts and videos with an eye for viral content strategies, ensuring maximum engagement. Developed original content for blog posts and website articles, enhancing the organization's online presence. Maintained and updated media contact lists and databases for ease of access. Additionally, supported the sales department by leveraging public relations efforts to enhance customer relationships and drive sales initiatives.

Technical Support Representative

Concentrix

Jan 2019 - Jan 2021 (2 years 1 month)

Managed high levels of call flow and responded to Office technical support needs. Used ticketing systems to manage and process support actions and requests. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Translated complex technical issues into digestible language for non-technical users. Documented support interactions for future reference.

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Quality Analist Manager

SERVICIOS CONTRA INCENDIOS EBEN EZER

Jan 2017 - Jan 2019 (2 years 1 month)

Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.

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Hotel Manager

Hotel Victoriano HoteL Farallones

Jan 2016

Working as an advisor for General Manager and owners, on strategies to improve operational efficiency, increase revenue, and enhance guest satisfaction. Developed and implemented tailored solutions, including revenue management strategies, cost control measures, and guest experience Management Consultant and Advisor) Advised hotel enhancement programs. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. Provided exceptional service and assistance to guests upon check-in. Developed and implemented marketing strategies to promote hotel services. Monitored and evaluated performance of personnel to confirm compliance with standards. Increased customer service ratings through personable service.

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Hotel Manager

Posada San Lazaro

Jan 2015 - Oct 2015 (10 months)

Working as an Advisor for General Manager and Owners.

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Hotel Trainer

Hotel Escuela Laguna de San Martin

Jan 2015 - Jan 2016 (1 year 1 month)

Working as an Advisor for the Owners.

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Human Resources Manager

SERVICIOS CONTRA INCENDIOS EBEN EZER

Jan 2008 - May 2012 (4 years 5 months)

Organized and led staff orientation programs and training to promote collaboration. Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset. Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions. Implemented performance reviews and motivational strategies to elevate HR team results. Processed employee claims involving performance issues and harassment. Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Trainer Coordinator

Holiday Inn

Jan 2007 - Jan 2008 (1 year 1 month)

Tracked student progress, frequently checking in with struggling students and identifying root causes of problems. Applied various teaching aids to minimize learning gaps and instruct and motivate students. Evaluated and revised lesson plans and course content to achieve student-centered learning. Optimized day-to-day instruction to align educational strategies with industry best practices. Enhanced student comprehension and shortened learning process through new teaching methods. Facilitated learning with creation of engaging written and oral assignments. Initiated new learning methods, eliminating instructional gaps and improving comprehension.

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Human Resources Manager Loss Prevention Manager Training Manager Sales Manager Front Office Manager

Hotel Crowne Plaza Managua

Feb 1990 - Aug 2007 (17 years 7 months)

Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset. Motivated employees through special events, incentive programs, and constructive feedback. Monitored and handled employee claims involving performance-based and harassment incidents. Maintained company compliance with local, state, and federal laws, in addition to established organizational standards. Organized and led staff orientation programs and training to promote collaboration. Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management. Facilitated onboarding sessions and on-the-job training for new hires bolstering position know

Ines Aliluyeva Noguera Martínez

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