Customer Service
BPO Retail and Financial AccountAlorica Philippines
Jan 2022 - Mar 2023 (1 year 3 months)
As a Customer Service representative, I handled both inbound and outbound calls, assisting customers with inquiries related to their credit cards and providing support for account maintenance. I prioritized the needs of VIP customers, ensuring they received personalized assistance with their credit card rewards. My role also included basic tech support, processing payments online, and helping customers track their orders effectively. Additionally, I utilized my organizational skills to manage customer follow-ups and maintain clear communication through phone interactions. While my experience with medical software and HIPAA regulations was not directly relevant to this role, I leveraged my understanding of compliance to ensure customer infor
