Munachimso Ifunanya Ike Account Executive, Customer Service Representative,

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Account Executive

BEAMCO NIGERIA LIMITED

Jan 2023 - Current (3 years 6 months)

As an Account Executive, my role focuses on building beneficial relationships to develop new deals and manage existing ones. I collaborate with cross-functional teams to ensure client needs are met with tailored solutions throughout the sales cycle. • Demonstrated expertise in understanding client needs and tailoring solutions, building strong relationships and trust with business executives. • Played a key role in ensuring the team consistently met its sales targets for the past two years. • Developed and implemented a strategic sales process that increased revenue by 20% in the first year. • Possessed a deep understanding of the company’s products, services, and industry trends, enabling effective positioning of offerings and addressing

Sales Development Representative

TkXel

Oct 2022 - Jan 2023 (4 months)

● Managed the entire sales process, from lead generation to closing deals, conducting an average of 10-20 discovery calls per week to identify client needs. ● Conducted cold outreach to potential customers, and qualified leads, and built a pipeline of opportunities from the ground up. ● Utilized CRM software to maintain accurate records of customer activity and sales performance, resulting in a 30% increase in response rates through personalized outreach. ● Applied consultative selling techniques to understand customer needs, address objections, and tailor value propositions effectively. ● Leveraged CRM systems to track sales activities, manage leads, and maintain accurate customer information. ● Applied consultative selling techniques to e

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Sales Support Specialist / Sales Associate

BEAMCO NIGERIA LIMITED

Dec 2018 - Dec 2022 (4 years 1 month)

● Negotiated and closed deals valued at over $450,000, successfully managing the full sales cycle. ● Provided full-cycle sales support, from prospecting to deal closure, helping the team achieve a 25% increase in revenue by implementing a new sales strategy. ● Used data-driven insights to identify opportunities for upselling and cross-selling, increasing customer value and boosting sales performance. ● Led the creation of a new sales reporting system that increased team efficiency by 60% and improved customer satisfaction by 90% through proactive problem resolution. ● Spearheaded the development of a new sales reporting and analysis system, leading to a 20% increase in sales revenue. Key Achievements: ● Played a pivotal role in

Sales Support || Associate

CWG Plc

Apr 2017 - Nov 2018 (1 year 8 months)

In my role as a Sales Support Associate, I managed all client and prospect activity using Salesforce CRM, maintaining accurate records to ensure smooth sales processes. I achieved consistent results through consultative sales, addressing client pain points, and delivering tailored solutions to meet business needs. Additionally, I implemented a new sales automation tool, increasing productivity by 30%, which resulted in an additional $350,000 in revenue for the year. I built and maintained strong relationships with clients, achieving an NPS score of 8.5 and boosting customer retention by 20%. Recognizing the importance of providing both virtual and administrative assistance, I enhanced the effectiveness of the business development managers a

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