Ignacio Mesen

Ignacio Mesen

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Operations & Customer Service Specialist
Tres Rios, Cartago Province, Costa Rica

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Starting at USD8/hour
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Starting at USD8/hour
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Résumé


Jobs verified_user 0% verified
  • C
    General Manager – Institutional Operations
    Catholic Diocese of Ciudad Quesada.
    Nov 2014 - Dec 2025 (11 years 2 months)
    Responsible for the operational administration of multiple diocesan facilities including an educational institution (K-12), pastoral retreat centers, administrative buildings, and residential properties. Key responsibilities included overseeing daily operations, coordinating service teams, managing budgets, supervising safety protocols, and ensuring proper maintenance of buildings and assets. Key contributions • Supervised security personnel and implemented security protocols for institutional buildings. • Developed emergency procedures for natural disasters, internal threats, and evacuation scenarios. • Coordinated logistics and operational planning for institutional and large-scale events. • Managed facilities maintenance, staff coordi
  • A
    Senior Credit Analyst & Supervisor, Credit & Collections Department.
    Align Technology (Invisalign).
    Dec 2008 - Nov 2014 (6 years)
    Responsible for managing credit risk, collections strategy, and customer account portfolios in a high-volume corporate environment. • Managed credit analysis and collections for assigned customer portfolios. • Investigated and resolved complex account discrepancies. • Coordinated with sales and finance teams to maintain healthy accounts receivable. • Supervised collections processes and supported team operations. • Worked directly with corporate clients to resolve payment and billing issues. • Participated in the recruitment process for new credit analysts, contributing to team development and ensuring the department's continued expertise.
  • HewlettPackard
    Credit Analyst, Credit Department
    HewlettPackard
    Jul 2007 - Dec 2008 (1 year 6 months)
    • Conducted credit evaluations and financial reviews of customer accounts. • Monitored account activity and risk exposure. • Coordinated collections efforts and negotiated payment arrangements. • Ensured compliance with internal financial policies and procedures.
  • S
    Customer Support Specialist / Backup Team Lead
    Sykes Latin America.
    May 2004 - Jun 2007 (3 years 2 months)
    Provided enterprise-level customer support for international clients including telecommunications and financial services. • Assisted customers with service issues, billing inquiries, and technical questions. • Maintained high customer satisfaction through professional communication and problem resolution. • Offered insurance products to customers during calls, including fraud protection services. • Supported team leaders with operational coordination when required.
  • Equifax
    Customer Support Specialist
    Equifax
    May 2003 - Mar 2004 (11 months)
    Provided customer assistance related to credit reports and fraud protection services. • Offered credit monitoring and fraud insurance products to customers. • Assisted clients in understanding and protecting their credit information.
  • R
    Security Officer
    Regal Cruises,
    Jan 1999 - Jan 2000 (1 year 1 month)
    • Responsible for onboard security operations and safety monitoring. • Assisted with passenger safety protocols and incident prevention.
  • T
    Sales.
    Tikal Tours.
    Jan 1998 - Jan 1999 (1 year 1 month)
    • Coordinated international travel programs across Costa Rica. • Negotiated hotel reservations, transportation services, and logistics. • Managed operational issues and ensured smooth customer experiences during travel programs.
Education verified_user 0% verified
  • H
    Agile Project Management Certifications
    HP Foundation.
    Jan 2025
  • S
    Six Sigma White Belt Certification
    Jan 2025
  • S
    Sykes LEAP Program (Leadership Evaluation and Advancement Program).
    Jan 2005 - Nov 2007 (2 years 11 months)
  • V
    Veterinary Medicine
    Veritas University.
    Apr 2000 - Aug 2002 (2 years 5 months)
  • C
    Electronics and Computers Systems
    Colegio Técnico Don Bosco.
    Jan 1996 - Dec 1997 (2 years)