Ifeoma Faith Edeh

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Exchange Online Trainer

De9mics Consults

Jun 2024 - Current (2 years 2 months)

• Training Delivery: Conducts live/virtual training, creates materials (presentations, guides, videos), and organizes workshops/labs. Additionally, manages all aspects of virtual training coordination, including scheduling, communications, and follow-ups to ensure a seamless training experience. Provides personalized remote support to executive clients, enhancing their understanding of Exchange Online functionalities. Creates and maintains detailed process documentation to facilitate ongoing learning and reference. Effectively handles multiple digital communication channels simultaneously, ensuring timely responses and support for all training participants. Utilizes SEO best practices to enhance the visibility of training materials, ensurin

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Commercial M365 Ambassador

Upwork Global,

Nov 2023 - May 2024 (7 months)

• Remote Support: Provided bilingual (English) technical support for Office 365 users, resolving issues via email, chat, and phone. • Ticket Management: Addressed and resolved IT tickets within 10 minutes of receipt, ensuring high customer satisfaction. • Technical Expertise: Resolved complex queries related to Exchange Online, SharePoint, Teams, and OneDrive. • Reporting: Delivered detailed reports on stakeholder engagement and proposed collaborative actions. • Leveraged CRM-like support skills to assist over 500 users on Dynamics 365, focusing on data tracking and issue resolution, which enhanced user experience. • Managed administrative tasks, including scheduling, documentation, and inbox management for global training p

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IT Support Administrator/Service Manager

Manuchar Trading House International Limited,

Aug 2022 - Jan 2024 (1 year 6 months)

As an IT Support Administrator/Service Manager, I provided comprehensive frontline technical assistance to over 50 staff members, resolving issues via email, phone, and chat. I diagnosed and resolved hardware, software, and network issues, ensuring minimal disruption to operations. My responsibilities included managing user accounts, permissions, and access privileges in Active Directory and Office 365, as well as installing, configuring, and maintaining both physical and virtual servers to ensure optimal network performance. I implemented security protocols, including multi-factor authentication (MFA) and patch management, to safeguard company data, while maintaining detailed records of IT assets, support logs, and network configurations.

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Microsoft 365 & Windows OS Support Engineer

Tek Experts Nigeria

Jun 2019 - Jul 2022 (3 years 2 months)

• Technical Support: Delivered frontline support for Microsoft 365 applications, including Exchange, OneDrive, SharePoint, and Teams. • Active Directory Management: Configured and managed Active Directory, Group Policy Objects, and file sharing permissions. • DNS & Network Troubleshooting: Resolved DNS-related issues and provided guidance on network configurations. • PowerShell Scripting: Used PowerShell cmdlets to troubleshoot and automate Microsoft 365 tasks. • Security & Compliance: Planned and implemented security policies, including MFA and data loss prevention (DLP). • User Training: Provided training to clients on Microsoft 365 tools, improving adoption and efficiency. Additionally, trained users on Google Drive and i

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Basic Science and Technology Teacher

L.K. Boko Model Primary School,

Jan 2017 - Feb 2019 (2 years 2 months)

• Training & Development: Taught computer and technology skills to over 250 students, fostering a culture of learning and respect. • Curriculum Development: Adapted teaching methods to meet students' varying needs and interests.

Ifeoma Faith Edeh

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