IDAHOSA ESEOSA EVELYN

IDAHOSA ESEOSA EVELYN

About

Detail

Customer Service Professional
Lagos, Nigeria
Contact IDAHOSA regarding: 
Flexible work
Starting at USD10/hour
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Résumé

Jobs verified_user 0% verified
  • E
    Pharmacy Customer Service Associate
    Ejovyl Pharmacy & Stores
    Jan 2023 - Apr 2025 (2 years 4 months)
    • Customer Inquiry Management: Handled inbound and outbound communications via phone and email, responding to client inquiries promptly and professionally, ensuring high customer satisfaction. • Issue Resolution: Resolved billing discrepancies and customer complaints with patience and efficiency, maintaining positive client relationships. • Pharmacy Support: Assisted pharmacists in dispensing medications, managing inventory, and ensuring compliance with pharmacy regulations. • Product Knowledge: Developed a strong understanding of pharmacy products and services to provide accurate information and recommendations to customers. • Meeting Preparation: Prepared necessary documentation and resources for pharmacist consultations and customer
  • M
    Customer Experience & Pharmacy Care Associate
    Medplus Pharmacy Limited
    Jan 2020 - Jan 2023 (3 years 1 month)
    • Customer Support: Provided account access, usage reports, and ad hoc requests for team members and clients, ensuring timely and professional responses. • Issue Resolution: Addressed customer concerns and complaints, ensuring prompt resolution and customer satisfaction. • Pharmacy Operations: Supported pharmacy operations by managing inventory, organizing medications, and assisting with prescription processing. • Customer Assistance: Assisted customers with pharmacy-related inquiries, such as medication side effects, dosage instructions, and health product recommendations, ensuring accurate and helpful information. • Documentation: Organized and prepared customer interaction records, financial reports, and compliance documents, ensuri
  • S
    Customer Support & Administrative Associate
    Skylife Standard Pharmacy
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Customer Communication: Responded to client inquiries via phone and email, providing timely and professional support to enhance customer satisfaction. • Issue Resolution: Assisted in resolving customer issues and complaints, ensuring efficient and empathetic handling of concerns. • Documentation: Maintained accurate and up-to-date records of client interactions, financial transactions, and inventory levels, supporting quality assurance checks. • Customer Inquiry Management: Handled inbound and outbound communications, addressing customer questions about products, services, and pharmacy-related inquiries with patience and professionalism. • Feedback Collection: Documented customer feedback and suggestions, contributing to improvements
  • D
    Administrative Assistant
    David Livingstone Ventures
    Jan 2015
    • Scheduling & Correspondence: Managed daily administrative tasks, including scheduling, correspondence, and documentation. • Customer Inquiries: Handled customer inquiries across various channels including phone, email and chats. • Office Records: Organized and maintained office records, ensuring efficiency in document retrieval. • Procurement: Assisted with office procurement, ensuring smooth supply chain operations. • Filing & Documentation: Maintained accurate filing systems and ensured proper document management.
Education verified_user 0% verified
  • I
    Bachelor of Pharmacy (B.Pharm.)
    Igbinedion University
    Sep 2015 - Nov 2020 (5 years 3 months)