EXCUTIVE VIRTUAL ASSISTANT | BILINGUAL EN/ES | REMOTE EST
WHAT I'VE DELIVERED
→ 97.8% client satisfaction score PNC Bank, June 2025 · Teller of the Month
→ Zero cash discrepancies across 3 consecutive months handling $20,000+ daily
→ #1 in banker referrals on the team June 2025, no sales quota
→ 90% accounts receivable collection rate active portfolio of 50 companies
→ 95% inventory accuracy 2,000+ SKUs per weekly cycle, DAX system
→ Unsolicited client compliments in 1 out of every 2 transactions - Torcevisa
HOW I WORK
I don't need to be reminded to follow up. I don't let things fall through the cracks. And I don't confuse being busy with getting things done.
Every environment I've worked in a U.S. bank, an executive office, a wholesale operation ran on precision and communication. When both had to happen at the same time, under pressure, in English, that was my job. I handled it.
All client interactions at PNC Bank were conducted exclusively in English with native English-speaking customers including complex financial conversations, complaint resolution, and service escalations.
FOR THIS ROLE SPECIFICALLY
Inbox & calendar management, calls, texts, and emails from clients and agents →
Daily at PNC Bank. In English. With people who expected professionalism from the first word.
Scheduling, confirmations, and managing changes →
I ran the full operational calendar at Vivero de Carlos services scheduled, timelines met, nothing dropped.
Post-service follow-up →
At Sumasur I managed follow-up across 50 active accounts and collected 90% of monthly targets. Follow-up wasn't a task it was the job.
Keeping CRM records accurate →
Tracked pipeline and client activity independently in Trello. Organized, updated, no gaps.
Escalating issues the right way →
At PNC, knowing when to involve a specialist and doing it smoothly without making the client feel passed off was something I did every day. I led the team in qualified escalations that month.
BACKGROUND
PNC Bank - Teller | Chedraui USA - DAX Inventory Clerk
Vivero de Carlos - Executive Assistant | Sumasur - Operations & AR Coordinator
Tools: Google Workspace (Advanced) · Microsoft 365 · Trello CRM · DAX · Calendar & Inbox Management · AI-assisted workflows
Languages: English (Professional) · Spanish (Native)
Education:
Certificate in Commercial Fundamentals - BYU-Idaho 2023
Bachelor's Degree in Applied Business Management - BYU-Idaho 2028
📌 Remote · EST · Full home office setup · Available immediately
