Icela Parra Herrera

Icela Parra Herrera  new_releases

About

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Legal Assistant
Barranquilla, Atlántico, Colombia
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Flexible work
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Timeline

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Résumé

Jobs verified_user 50% verified
  • Solvo Global
    Virtual Assistant public Remote experience
    Solvo Global
    Mar 2023 - Nov 2023 (9 months)
    -Drafted and sent Leters of Representation to health and auto insurance companies, including settinng up claims when needed - Managed inbound and outbound phone calls addressing inquiries related to case and treatment updates - Obtain policies, wage loss documentation, and liens from auto insurance companies, healthcare providers and employers - Support Case manager’s workload by keeping their voicemail up to date
  • O
    Customer Service Representative verified_user Verified experience public Remote experience
    Office Partners
    Dec 2021 - Feb 2023 (1 year 3 months)
    -Managed a high volume of inbound phone calls, efficiently addressing inquiries related to order processing and providing comprehensive shipping assistance - Addressed customer complaints and demonstrated effective communication skills to ensure an accurate understanding of customer needs - Utilized problem-solving skills to resolve complex customer complaints, turning negative experiences into positive ones and preserving customer loyalty
Education verified_user 0% verified
  • I
    Intermediate English
    ITSA
    Oct 2021 - Dec 2021 (3 months)
  • D
    Digital skills and Financial education
    Dec 2020 - Mar 2021 (4 months)
  • M
    Marketing and Sales
    Nov 2016 - Dec 2016 (2 months)
  • C
    Customer Service
    Sep 2016 - Oct 2016 (2 months)
  • B
    Business Administration
    Aug 2014 - Dec 2020 (6 years 5 months)
Projects (professional or personal) verified_user 0% verified
  • C
    Elaboration of a financial sustainability plan
    Club de leones Cartagena de indias Monarca
    Nov 2020 - Mar 2021 (5 months)
    -Elaboration of a financial sustainability plan for the program called Arborizaton. -Development of an office automation tool for the accounting of the program's operational and financial resources -Creation of a crowdfunding account on the Vaki platform -Elaboration of a preliminary guide for the sale of carbon credits in Colombia, among many other responsibilities.