Ibrahim Hassan Abdou Abdellatif
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Results-Driven Senior Sales Representative | 10+ Years Driving Revenue Growth & Building Client Relationships
Cairo, Cairo Governorate, Egypt
Résumé
Jobs
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Sales Representative public Remote experienceOptima CleanersDec 2023 - Current (2 years 9 months)- Service ProviderIQ Option GlobalJun 2023 - Aug 2023 (3 months)As a Service Provider, I was responsible for delivering exceptional service to clients while ensuring their needs were met efficiently. This involved maintaining clear communication with customers and internal teams to address any issues promptly. Additionally, I collaborated with authorized personnel on the trading platform to verify and correct data provided by customers, ensuring accuracy and reliability for each trader. This attention to detail in data reporting was crucial for maintaining the integrity of our services and fostering trust with our clients.
- Regional DispatcherDelivery HeroFeb 2020 - Feb 2023 (3 years 1 month)• Reduced delivery time by 15% in 6 months, resulting in improved customer satisfaction. • Reduced customer service wait times by 80% in 6 months, increasing customer satisfaction by 25%. Additionally, employed strategic planning skills to enhance operational efficiency during peak events, ensuring smoother processes for our riders. Furthermore, administrative skills were utilized to streamline communication and coordination among team members, contributing to overall service improvements. - Leveraged CRM (Customer Relationship Management) systems to document important details and enhance service delivery, ensuring that all customer interactions were tracked and managed effectively, which further supported our commitment to customer satis
- Loan OfficerNAOS MARKETINGOct 2019 - Feb 2020 (5 months)• Increased loan approval rate from 50% to 85% in 6 months by implementing effective client assessment strategies and enhancing communication with applicants. Additionally, prepared daily reporting sheets that compiled all relevant data for management review, ensuring transparency and informed decision-making.
- GWeb Chat RepresentativeGearBest.ComNov 2018 - Jun 2019 (8 months)• Gearbest is one of the worldwide online shopping websites, where I served as a Pre-sales Support Live Chat Operator, assisting customers with their inquiries about their orders and tracking services while providing all the necessary information about the products published on the website. Additionally, I collected and reported data related to shipping inquiries, enabling the responsible team to effectively follow up with shipping couriers and enhance our customer service processes.
- UCommunity support representativeUber • Fifth SettlementMay 2018 - Dec 2018 (8 months)• My role as a community support representative involved resolving issues that affected our riders and partners, and ensuring that both parties had a positive experience. Additionally, I was responsible for data reporting, as we needed to collect data related to certain rides when altercations occurred, which required further investigation by the relevant teams and authorities in the GCC area.
- Medical representativeCentro Global SolutionsAug 2017 - May 2018 (10 months)As a Medical Representative, I was responsible for promoting and selling medical equipment and medications to healthcare professionals and patients. My role involved reaching out to senior patients to provide essential equipment and medication options through their insurance plans. I effectively utilized customer service skills to address patient inquiries and ensure their needs were met. Additionally, I managed sales processes by receiving leads through the CRM system, reaching out to patients, and qualifying them for necessary items, whether through Medicare governmental insurance or private insurance companies. This comprehensive approach not only enhanced patient care but also contributed to the overall success of our sales initiatives.
- TCustomer Service AdvisorTalkmobileOct 2016 - Sep 2017 (1 year)• As a Customer Service Advisor, I was involved in resolving and addressing any customer concerns related to billing and technical issues. I also ensured that customers were well-informed about how to maximize the benefits of our services. Additionally, I contributed to data reporting efforts by providing insights to internal teams regarding customer needs and preferences, which enabled our sales team to offer the necessary services and products that customers were looking for.
- FTelemarketerFAS internationalNov 2015 - May 2016 (7 months)As a telemarketer, I was responsible for engaging potential customers through outbound calls, effectively communicating product benefits, and addressing inquiries to drive sales. I maintained a high level of professionalism and persistence, ensuring that each interaction was tailored to the customer's needs. Additionally, I was tasked with data reporting, where I compiled daily reports detailing uninterested customers and the reasons behind their decisions. This practice allowed our team to better understand customer preferences and address their needs in future outreach efforts, ultimately enhancing our marketing strategies.
- HR ScreenerRaya Contact CenterApr 2015 - Jul 2015 (4 months)
- CSRECCO OutsourcingApr 2014 - Jan 2015 (10 months)As a Customer Service Representative (CSR), I was responsible for addressing customer inquiries and resolving issues to ensure a high level of satisfaction. I effectively communicated with customers to understand their needs and provided timely solutions. Additionally, I reported network issues encountered by customers while using our service, meticulously collecting data on the onset and duration of these problems. This information was crucial for escalating issues to our network teams, enabling them to assist in resolving the problems promptly and maintaining customer satisfaction.
Education
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- SBachelor's Degree in Socail WorkSocial Work Helwan UniversitySep 2015 - May 2023 (7 years 9 months)