Ibrahim Abubakar
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Greater Accra Region, Ghana
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Résumé
Jobs
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- EEscape Room Game ModeratorEscape HuntApr 2024 - Mar 2025 (1 year)● Enhanced customer service strategies, leading to a 30% improvement in client retention rates. ● Managed reservations and provided clear game instructions and storyline intros, resulting in reduced guest confusion and smoother game flow. ● Managed over 300 escape room experiences, ensuring seamless operation and high guest satisfaction throughout game sessions. ● Introduced creative hint systems, which improved team escape rates by 15% while maintaining challenging gameplay. ● Utilized administrative assistance skills to book client events and manage large-scale bookings on HubSpot, ensuring accurate reporting to higher management and contributing to overall operational efficiency. ● Played a key role in lead generation by delive
- IReal Estate AgentIcon Capital InternationalFeb 2024 - Current (1 year 4 months)● Managed 300+ client interactions, resulting in improved client retention. ● Successfully closed over 20 housing transactions, delivering exceptional service and resulting in 93% client satisfaction. ● Developed market strategies, resulting in a 25% increase in client portfolio. ● Implemented digital marketing strategies that increased property listing visibility by 45%, leading to faster sales cycles. ● Successfully mediated and solved over 40 property-related issues. ● Utilized virtual assistance skills to conduct market research, execute email campaigns, and manage the client base through cold calling. This included sending digital proposals, booking appointments, and efficiently handling customer inquiries in a virtual enviro
- EStocks Customer Sales RepresentativeExcel Sunny Marketing Management LLCDec 2022 - Feb 2024 (1 year 3 months)● Mastered product knowledge to provide accurate information during 250+ daily cold calls, elevating customer trust and driving a 10% increase in follow-up inquiries. ● Expanded the customer database by 30% through proactive cold calling and relationship building. ● Increased sales revenue by consistently meeting and exceeding monthly targets by at least 10%. ● Successfully managed and grew a portfolio of 30+ client accounts. ● Researched and informed clients of new investment opportunities within the stock market, while utilizing virtual assistance skills to effectively manage customer inquiries and appointments through digital tools and platforms. Additionally, performed administrative tasks such as maintaining call logs, tracking
- QDigital Marketing ExecutiveQueen General Trading Import and Export ApparelJan 2021 - Nov 2022 (1 year 11 months)⦁ Leading the marketing team to design promotional materials for campaigns, leading to a 10% growth in customer inquiries. ⦁ Taking professional photos/videos and editing them to appeal to individual customer taste, leading to a 45% increase in customer retention rate. ⦁ Keeping track of online marketing trends and creating online ads to reach new customers, while designing, building, and maintaining our social media presence. ⦁ Designed WhatsApp marketing campaigns targeting a specific client base, achieving a 30% increase in engagement. ⦁ Conducted in-depth market research to identify and analyze the latest marketing trends, impacting 12+ projects. ⦁ Engaged directly with customers through social media, email, and chat support,
- QAssistant Procurement & Assistant Warehouse ManagerQueen General Trading Imports and Exports ApparelJan 2020 - Nov 2022 (2 years 11 months)- Managed supplier selection and performance evaluation processes, enhancing supplier quality and delivery times by 20%. - Responsible for daily activities of the warehouse, including shipping, maintenance, inventory, and employee scheduling. - Managed supplier relations and negotiated contracts, prices, and timelines. - Completed accurate warehouse productivity reports for upper management and performed stock-takes annually on all products in the warehouse, as well as participated in scheduled cycles. - Ensured all orders were processed efficiently and that the delivery of materials met customer expectations and business timelines. - Utilized CRM systems to build and nurture long-term customer relationships, enhancing communication an
- WRetail SalespersonWdeemah Readymade Garments TradingJun 2018 - Dec 2020 (2 years 7 months)⦁ Serves customers by helping them select products. ⦁ Drives sales by 12% through engagement of customers, suggestive selling, and sharing product knowledge. ⦁ Processes payments by totaling purchases, processing cash and other credit and debit cards. ⦁ Assists with inventory, including receiving and stocking merchandise, while also tracking inventory levels and updating stock records, which are essential administrative duties requiring accuracy, attention to detail, and system knowledge. ⦁ Processes returns and exchanges, demonstrating strong organizational skills that align with the fundamentals of administrative assistance, such as data entry and coordination.
- WRetail CashierWdeemah Readymade Garments TradingJan 2017 - Dec 2018 (2 years)⦁ Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. ⦁ Operating scanners, scales, cash registers, and other electronics. ⦁ Balancing the cash register and generating reports for credit and debit sales, which involves meticulous data entry and management of customer records, akin to administrative assistance. ⦁ Bagging or wrapping purchases to ensure safe transport. ⦁ Following all store procedures regarding coupons, gift cards, or the purchase of specific items. ⦁ Answering inquiries about the company, ensuring customers receive accurate and helpful information.
- AFinancial SecretaryAl Basit Mobile MoneyJan 2016 - Dec 2017 (2 years)- Answering calls, taking messages, and handling correspondence efficiently to ensure smooth communication within the organization. - Organizing and servicing meetings by producing agendas and taking minutes, which facilitated effective decision-making processes. - Maintaining diaries and arranging appointments to optimize the schedules of senior management. - Typing, preparing, and collating reports to provide accurate and timely information for financial analysis. Additionally, I leveraged my sales skills by promoting a new mobile banking application called "Mobile Money (momo)," which enhanced financial transactions for users and contributed to the organization's digital transformation efforts.
- RMobile Phone TechnicianRightWay mobile Phones and RepairsJan 2015 - Dec 2016 (2 years)⦁ Identify cell phone problems. ⦁ Fixing issues, running tests and assessing functionality. ⦁ Replacing parts. ⦁ Uploading and maintaining repair records.
Education
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- GICTGHANA NATIONAL COLLEGEJan 2014 - Dec 2015 (2 years)
- Dwassce, general artsDadease Elites High schoolJan 2011 - Dec 2014 (4 years)