Account and Sales Representative
Alternative Travel Cartagena
Nov 2018 - Nov 2019 (1 year 1 month)
• I designed and launched customized tourism products that met the specific needs of the end customer, achieving improved customer satisfaction and increased demand for services. • I established and strengthened strategic relationships with a diverse portfolio of travel agents, as well as MICE, FIT, and corporate organizations, expanding market reach and increasing bookings by 20%. . I drove community tourism initiatives that benefited both tourists and the local community of La Boquilla, promoting sustainable and culturally respectful development. • I coordinated and optimized tourism itineraries, maximizing customer experience and operational efficiency, resulting in a 15% increase in repeat business."