Ian Franco Almonacid Bilingual Administrative & Interpretation Professional

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Spanish Interpreter

Accutalks

Feb 2026 - Current (4 months)

Spanish Interpreter with experience providing real-time consecutive interpretation in medical and social settings. Skilled in accurately conveying meaning between English and Spanish while maintaining tone, intent, and cultural nuance. Experienced in handling high call volumes, working minute-based billing systems, and ensuring clear communication between patients, healthcare providers, and administrative staff. Strong abilities in active listening, fast processing, and maintaining professionalism and confidentiality in sensitive situations.

Sales Closer

Kodland Online Programming School

Sep 2025 - Nov 2025 (3 months)

As a Sales Closer at Kodland Online Programming School, I participated in a comprehensive training program focused on sales closing for educational technology services, honing my skills in customer diagnostics, rapport building, and objection handling. I practiced real sales calls, combining client needs analysis with practical demonstrations for children using creative tools such as Scratch, Tinkercad, Wick Editor, Brush Ninja, and Python. This experience allowed me to present offers effectively, manage enrollment processes, and reinforce customer trust throughout the sales cycle. I utilized CRM tools like amoCRM to manage leads, organize follow-ups, and monitor each stage of the sales funnel, enhancing my ability to maintain accurate reco

Digital Content Communication Specialist

Orca Communications

Sep 2025 - Nov 2025 (3 months)

As a Digital Content Communication Specialist, I developed and managed digital communication strategies to engage potential clients and strengthen long-term relationships. I applied emotional intelligence and empathy-driven sales techniques to improve lead conversion rates, designing and optimizing communication flows to ensure clarity and consistency across platforms. Collaborating closely with the sales and marketing teams, I refined the customer journey, automated workflows, and enhanced overall client satisfaction. Although my role did not primarily involve traditional cold calling, I effectively performed digital outreach by initiating contact with potential clients and partners through personalized messages and follow-up calls. This a

Sales Associate – Sports Events Registration

GoodRec

Mar 2025 - Dec 2025 (10 months)

As a Sales Associate in Sports Events Registration, I was responsible for lead generation and customer engagement, focusing on digital sales and conversion optimization. I coordinated participants to ensure a seamless registration process while maintaining high user satisfaction. My proficiency in tools such as Excel, Google Sheets, Google Docs, Trello, Microsoft To Do, and Microsoft Teams facilitated efficient task management and communication. Additionally, I provided chat support by addressing customer inquiries regarding the app, game schedules, and other relevant information, which enhanced the overall customer experience and engagement. Furthermore, I utilized my marketing planning skills by planning and executing digital campaigns on

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Comercial Adviser

Argentina Tours

Mar 2025 - Jun 2025 (4 months)

As a Comercial Adviser, I specialized in selling touristic packages, both outbound and inbound, while also managing trade agreements to ensure optimal customer satisfaction. I provided efficient customer service, addressing inquiries and resolving issues promptly. Additionally, I utilized chat support skills to clarify customer consultations during my work shifts, enhancing communication and ensuring that clients received the information they needed for a seamless travel experience. I actively employed Google Workspace tools (Docs, Sheets, Gmail) to manage client proposals, organize travel itineraries, and maintain effective communication with partners. Furthermore, I contributed to community building by fostering strong relationships with

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Administrative Assistant

Alto Calafate Patagonic Hotel

Jan 2025 - Mar 2025 (3 months)

As an Administrative Assistant at Alto Calafate Patagonic Hotel, I managed reservations and facilitated relationships with Online Travel Agencies (OTAs) such as Booking, Despegar, and Expedia. I coordinated with wholesale operators and regional tourism agencies to enhance service delivery, while also providing chat support by addressing client inquiries received via WhatsApp during my shifts, ensuring that all consultations were clarified effectively to maintain high customer satisfaction. Additionally, I supported the commercial team by handling reservations and quotations for groups, events, and international tourists, contributing to sales development by identifying opportunities with travel agencies and corporate clients. This involved

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Administrative Assitant

PBA Rent A Car

Dec 2024 - Jan 2025 (2 months)

As a Customer Service representative at PBA Rent A Car, I provided excellent support to clients both in person and over the phone, managing vehicle reservations, handling inquiries and complaints, and ensuring a smooth rental experience. I coordinated with team members to maintain efficient operations, demonstrating strong communication, problem-solving, and organizational abilities. Additionally, I engaged in lead management by interacting daily with new and returning customers, identifying their transportation needs and recommending suitable solutions. This involved prospecting potential clients from inbound inquiries and referrals, as well as following up on leads who had requested quotes but had not yet booked. I developed strong lead m

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Sales Agent

Uquía Turismo

Sep 2024 - Dec 2024 (4 months)

As a Sales Agent, I specialized in selling touristic packages and providing exceptional customer service, ensuring a seamless experience for clients. I was also responsible for vehicle preparation to meet customer needs and expectations. Additionally, I created engaging content to promote our offerings and enhance customer engagement. Furthermore, I systematically reported my performance metrics, including the number of calls, conversions, and revenue generated. These reports were critical for tracking results, evaluating performance, and adjusting sales strategies, which not only strengthened my data reporting skills but also enhanced my ability to work with key performance indicators. Moreover, my experience at Uquía Turismo involved exte

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Cashier

Don Güemes Café

Jun 2024 - Sep 2024 (4 months)

Managed daily cash register with accuracy and accountability. Delivered customer service in both café and restaurant. Supported multiple roles: waiter, barista, dishwasher.

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Waiter

Kambá Resto

Feb 2024 - Mar 2024 (2 months)

- Assisted 40+ customers per shift with personalized service, ensuring a memorable dining experience. - Coordinated orders and table service efficiently, maintaining a smooth workflow during busy periods. - Handled complaints with professionalism, resolving issues to enhance customer satisfaction. - Contributed to community building by creating a welcoming atmosphere for guests, building rapport with recurring customers, and fostering positive interactions between staff and clients, which strengthened customer loyalty and enhanced the overall sense of community within the restaurant.

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Administrative Assistant

Amado Hotel

Dec 2023 - Mar 2024 (4 months)

As an Administrative Assistant, I was responsible for managing reservations through various platforms, including Gmail, Booking, and WhatsApp, ensuring a seamless experience for guests. Additionally, I oversaw passenger luggage management, coordinating with staff to guarantee timely and efficient service. My role also involved leveraging my sales skills, as I sold tertiary tourism services from an agency associated with the hotel, enhancing the overall guest experience and contributing to the hotel's revenue. Being bilingual allowed me to effectively communicate with a diverse clientele, further improving customer satisfaction. Furthermore, my marketing skills were utilized as I edited images and videos of the hotel to publish them, which h

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Waiter

Magic Park

Nov 2023 - Dec 2023 (2 months)

Served guests during high-traffic events. Provided table service and dishwashing support.

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Waiter

Hotel Las Dunas

Jan 2023 - Mar 2023 (3 months)

Controlled and delivered food and drink orders. Café and restaurant service. Assisted with cleaning and dishwashing.

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Customer Service

Centro de Interpretación Histórica (CIH)

Jan 2023 - Mar 2023 (3 months)

As a Customer Service representative, I provided tourist information for national and international visitors, ensuring a welcoming and informative experience. I sold local products and souvenirs, enhancing the overall visitor experience. Additionally, I leveraged lead generation skills by actively engaging with visitors, identifying potential clients, and tracking their interest in tours. I segmented visitor information and followed up with interested prospects, effectively converting opportunities into actual sales. Furthermore, I conducted basic research to ensure the accuracy of information regarding tours, schedules, and historical content, which enriched the visitor experience. I also performed essential administrative tasks, such as r

Ian Franco Almonacid

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