I
Ian Alexis Rodriguez
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Professional Profile
Ciudad de México, Mexico
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Full-time jobs
Résumé
Jobs
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- BVSales Account ManagerBusinness Class Consolidator, VoyaguSep 2024 - Jan 2025 (5 months)Managed high-value clients in the U.S. and Europe, offering discounted Business and First-Class airfare. Achieved monthly sales targets, working under pressure in a quota-driven role. Provided consultation on pricing, itinerary planning, and customer needs. Used CRM tools to track sales activity and manage client relationships. Worked in a hybrid format, attending office regularly with flexibility for remote days.
- ACustomer Service AgentAlorica (Verizon Wireless Project)Apr 2023 - May 2024 (1 year 2 months)Delivered support in Customer Care, Loyalty, and Sales Activation departments. Achieved strong customer satisfaction ratings; selected for the Loyalty Department. Provided backend support for in-store U.S. representatives. Learned and applied new tools to enhance service delivery.
- MLegal AssistantM&L JurídicoOct 2020 - May 2021 (8 months)Organized legal documents for family and civil law cases. Scheduled client meetings and supported the lead attorney administratively. Accompanied attorney to legal proceedings and maintained case updates. Filed lawsuits and conducted court follow-ups.
- FLegal & Communications AssistantFundación Mi PapáAug 2020 - May 2021 (10 months)Supported legal aid services for fathers seeking custody under Panamanian law. Managed legal documents, client scheduling, and case tracking. Created visual content and templates for educational and awareness campaigns. Visited courts and notary offices for document processing.
Education
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Bachelor's Degree in Administration and International BusinessUniversidad PanamericanaJan 2021 - Current (5 years 8 months)Expected graduation date to be provided- High School DiplomaInstituto Episcopal San CristóbalJan 2018 - Dec 2020 (3 years)Graduated with a concentration in Letters, Tourism & Technology.