Humberto Castro

I am an experienced entrepreneur and operations leader with a strong background in customer service, business development, and general management. With over two decades of experience, I have successfully built and scaled businesses in both the maintenance and contact center industries. From 1999 to 2001, I was the General Manager and Partner at CD Ospina, where I managed general maintenance for commercial buildings. This role allowed me to develop expertise in operational efficiency, client relations, and service delivery. I then transitioned into the telecommunications sector, launching Americall Centers where I currently serve as Owner and Operator. Americall Centers specializes in telemarketing and appointment setting services, helping businesses generate leads and grow their customer base. My strengths lie in business strategy, team leadership, and process optimization. I excel at identifying opportunities for growth, improving operational workflows, and ensuring customer satisfaction. Bilingual in English and Spanish, I effectively manage cross-cultural teams and engage with international clients. In addition to my business ventures, I am passionate about creating sustainable and scalable solutions for companies looking to expand their reach. My impact goal is to drive revenue growth for businesses through high-quality customer engagement while also fostering professional development within my teams. What sets me apart is my ability to adapt to market demands, build strong client relationships, and lead with integrity. Whether through strategic planning, sales optimization, or customer service improvements, I bring a results-driven mindset to every project I undertake.