Humberto Buitrago

M

Web Developer Freelance

Meraki Creative.

Jan 2020 - Jan 2021 (1 year 1 month)

As a Freelance Web Developer, I performed custom website developments tailored to various clients and business types, successfully completing around four projects during this period. Additionally, I served as an IT Consultant, providing expert advice and solutions to enhance client satisfaction. My role also involved applying customer service skills when communicating with clients, ensuring their needs were met and solutions were effectively provided throughout the development process. Furthermore, I utilized my knowledge of Facebook Ads and Google Ads to create social media campaigns for digital marketing clients, enhancing their online presence and driving traffic to their websites. My sales skills were also instrumental in understanding

E

Technical Support Supervisor.

Empresa Portuaria Nacional.

Jan 2020 - Jan 2023 (3 years 1 month)

As a Technical Support Supervisor, I was responsible for the management, planning, and handling of the Ticket Center platform, ensuring efficient response to user requests across the entire Port organization at the national level of Nicaragua. I led a team of 8 computer technicians, providing support to 4 port offices in the Atlantic and 2 in the Pacific. Additionally, I utilized negotiation skills to acquire CRM and other platforms, negotiating pricing and benefits with third-party companies to enhance our service offerings. We effectively managed customer interactions through the ticket platform and CRM, ensuring a streamlined support process. Furthermore, I leveraged Google Workspace and Microsoft Teams as essential internal tools to fac

C

Chief Technology Officer / Founder.

Connecting Dots.

Feb 2018 - Jan 2020 (2 years)

As the Chief Technology Officer and Founder, I was responsible for creating new digital businesses, which included the development of web pages and the configuration of various internal and external platforms such as CRM, ERP, Helpdesk, and Ticket Systems. I provided ongoing support to current customers and vendors of digital services. Additionally, I leveraged my understanding of intangible products, which I defined as digital marketing services and website development, to enhance our service offerings. My knowledge of call center operations and BPO sales strategies was instrumental in achieving our sales goals and driving overall business success.

U

Chief Technology Officer

UP Digital.

Jan 2018 - Jan 2019 (1 year 1 month)

In charge of creating and structuring the department of technological development, I implemented new technologies for the brand design area and digital marketing area. I also oversaw the implementation of a CRM system for customer follow-up and drove technological innovation for both the company and its clients, ensuring a seamless web design and customer support experience. Additionally, I leveraged our expertise in selling intangible products, such as digital marketing services and website development, to enhance our service offerings. My role involved negotiating with various companies to establish partnerships as a third-party provider, utilizing our business process outsourcing (BPO) strategies effectively. Furthermore, I applied our o

Z

Web Developer Freelance

Zegesa.

Jan 2018 - Jan 2022 (4 years 1 month)

As a Freelance Web Developer, I performed custom website developments for various clients across different types of businesses, successfully completing around 8-12 projects during this period. In addition to my core responsibilities, I also installed CRM systems on the main server and created sales funnel processes to enhance client engagement. I automated the sales process and collaborated closely with the sales department to develop step-by-step guides aimed at achieving specific goals and objectives. Furthermore, I utilized Google Workspace tools to streamline operations and facilitated the sale of intangible products, such as digital marketing services and website development, by leveraging a BPO to effectively contact and support custo

I

Head of Regional Technological Development.

Innovaciones Porta. Centroamérica

Jan 2015 - Jan 2018 (3 years 1 month)

As the Head of Regional Technological Development, I was responsible for the management of all internal company platforms, including CRM, web pages, ERP, and accounting administrative systems. I conducted regular visits to clients to ensure satisfaction and gather feedback. I participated in the development of corporate websites for notable companies such as Grupo Pellas, Grupo El Chele, and Zegesa. Additionally, I managed CRM platforms and the inventory system for Innovaciones Porta clients, overseeing the budget and resources within the tech area. I led the development and maintenance staff while also providing exceptional customer service and support. Furthermore, I leveraged our expertise in intangible products, offering digital marketi

D

Workshop Manager Support & Guarantees.

Dr. PC Tekocsa.

Jan 2007 - Jan 2014 (7 years 1 month)

As a Workshop Manager Support & Guarantees, I performed maintenance on the equipment sold and provided on-site support for both Windows and Linux servers. My responsibilities included working on various structured cabling solutions and designing server rooms, as well as managing internal company servers and developing our own website. I also oversaw support personnel and ensured the guarantees of Dell and HP equipment were met in both English and Spanish. Additionally, I utilized customer service skills to address issues with damaged computers, providing on-site support to clients. Furthermore, I employed Google Workspace to streamline our processes, facilitating the creation and management of reports for customer interactions, which enhanc

Field Supervisor and Translator.

ACDIVOCA

Jan 2006 - Jan 2007 (1 year 1 month)

As a Field Supervisor and Translator, I was responsible for making periodic visits to producers in the field, ensuring effective communication and support. I accompanied higher English-speaking authorities, translating all training provided to beneficiaries to facilitate understanding and engagement. Additionally, I prepared comprehensive reports in both English and Spanish on the work carried out on a monthly, semi-annual, and annual basis. My role also involved collaborating with coworkers from various nationalities, assisting them with paperwork related to their tasks. Furthermore, I utilized my customer service skills by working directly with farmers, translating documentation to enhance their experience and ensure clarity in communicat

Humberto Buitrago

About

Detail

Timeline

Résumé