Sebastian Nicolas Adrian Umaña Vernaza
Download
Recommend
Messages
Share
Sebastian Nicolas Adrian Umaña Vernaza

Sebastian Nicolas Adrian Umaña Vernaza  new_releases

About

Detail

Sales manager, Sales Trainer, Team Leader, Q.A. Talent acquisition.
Barichara, Santander, Colombia

Contact Sebastian regarding: 

work
Full-time jobs
Starting at USD1K/month
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • N
    Sales Team Leader & Sales Coach (Consulting Project) public Remote experience
    Netxors Group
    Sep 2024 - Dec 2024 (4 months)
    Brought in as a strategic partner to lead and coach a remote SaaS sales team during a key growth phase. This short-term, high-impact project focused on optimizing team performance, improving close rates, and embedding NEPQ methodology into daily operations. Key contributions: - Trained and coached SDRs and closers in real-time during calls, sharpening their persuasive communication and closing techniques. - Implemented performance tracking systems and CRM best practices to streamline the sales process. - Audited and improved sales scripts, objection-handling frameworks, and qualification flows. - Helped transition the team to a more emotionally intelligent, value-driven sales approach aligned with NEPQ principles. - Developed tailored sa
  • Connect2BPO S.A.S
    Lead Generator → Quality Assurance Analyst → Sales Team Leader
    Connect2BPO S.A.S
    Aug 2022 - Sep 2024 (2 years 2 months)
    During my tenure at Connect2BPO, I grew from an individual contributor to a leadership role, navigating multiple functions across sales, quality assurance, and training in a fully remote, bilingual environment. ✅ As a Lead Generator (BDR/SDR), I prospected and qualified leads using cold calling, email outreach, and NEPQ-based consultative selling, closing deals directly and supporting junior agents live during high-stakes calls. ✅ As a Quality Assurance Analyst for SaaS sales processes, I led performance evaluations, analyzed customer interactions, conducted technical interviews, and implemented KPIs to boost CX and compliance. ✅ Promoted to Sales Team Leader / Sales Coach, I managed multicultural sales teams across time zones, trained r
  • Accedo Technologies
    MSS voice AT&T campaign agent
    Accedo Technologies
    Aug 2021 - Current (3 years 11 months)
    As a top agent in the MSS voice campaign at AT&T, I proactively studied recruitment and training processes to enhance my performance and prepare for advancement. This self-directed learning provided me with valuable insights into the skills and qualities necessary for success in hiring. While I was poised for promotion, I decided to pursue a better opportunity that aligns with my career goals. Additionally, I managed and updated the CRM in Salesforce continuously, which was a critical aspect of my role, ensuring accurate data reporting and supporting strategic planning initiatives within the team. My experience also involved elements of marketing, as I communicated effectively with clients to promote our services and enhance customer satisf
  • P
    Entrepreneur and Administrative Manager
    Parlatorium Cafe Bar
    Mar 2016 - Feb 2022 (6 years)
    In my role as an Entrepreneur and Administrative Manager, I handled all aspects of our business operations with a focus on making processes smoother and improving customer service. I prioritized managing client interactions to create a seamless journey, which is vital for effective pipeline management. I developed strategies to nurture leads through the sales pipeline and optimized our social media channels to engage potential customers. By using data analytics and listening to feedback, I continuously refined our approach to boost conversion rates and enhance overall business performance. Additionally, I utilized Microsoft Excel extensively to track daily sales, expenses, and inventory through dynamic spreadsheets, create cash flow project
  • Servicio Nacional del Aprendizaje-SENA
    Instructor.
    Servicio Nacional del Aprendizaje-SENA
    Feb 2009 - Nov 2009 (10 months)
    In my role as an instructor, I was responsible for developing production units and businesses from scratch, working closely with artisans in Santander to improve and market their handcrafted products. This involved creating sustainable business models tailored to their unique needs and capabilities. A significant part of my job was using data to track each project's progress and identify opportunities for improvement. I utilized tools like Gantt charts to plan timelines, allocate resources efficiently, and monitor performance. By regularly reviewing key performance indicators such as sales growth, production capacity, and product quality, I could refine strategies in real-time. I also gathered feedback from stakeholders to assess both indi
  • F
    Workshop director.
    Fundacion Escuela Taller Barichara
    Mar 2008 - Nov 2009 (1 year 9 months)
    As Workshop Director, I led a jewelry program where we specialized in designing, creating, telemarketing, and selling customized corporate jewelry gifts for B2B clients. Our focus was on meeting the specific branding needs of companies, tailoring the jewelry to enhance corporate image and act as memorable brand reminders. This involved understanding the client's business identity and creating bespoke pieces that aligned with their marketing and branding strategies. Additionally, I was responsible for data reporting, which included compiling and submitting all learning process data and scores from the apprentices to the National Learning Service, as well as managing the inventory and budget assigned to my role. I also oversaw calendar manage
  • T
    Owner
    Tienda Taller
    Jan 2008 - Feb 2022 (14 years 2 months)
    I was the owner and also managed the sales of the establishment, which catered to VIP customers and operated as a high-ticket business. Additionally, I utilized various messaging apps such as Slack, WhatsApp, and Telegram to facilitate communication with clients and team members, ensuring a seamless flow of information and enhancing customer service.
  • C
    Co-Director y Co-Dramaturgo en Azul Mango y La Banda Abstemia
    Compañia de Teatro Azul Mango Y La Banda Abstemia (CHILE)
    May 2002 - Current (23 years 2 months)
    Como director y co-dramaturgo en la compañía de teatro Azul Mango y la banda Abstemia, desarrollé y escribí obras en colaboración con mi compañero de dirección, enfocándome en la construcción de historias significativas y en el diseño de experiencias escénicas que conectaran profundamente con el público. Juntos, logramos obtener un proyecto de itinerancia regional financiado por FONDART en Chile, permitiéndonos llevar nuestras obras a distintas regiones, lo que consolidó nuestro impacto cultural y artístico en la comunidad. Además, gestioné un equipo completo de actores y músicos, lo que incluyó la administración de finanzas, comunicaciones externas, resolución de problemas internos, marketing y la dirección de las obras, asegurando una pro
  • S
    Software Sales Consultant - Family Business
    Feb 1994 - May 1996 (2 years 4 months)
    Growing up, I helped my father sell accounting software he developed for small businesses to manage inventories and cash registers (caja). My dad would take me along to show how easy it was, saying, "If my son can use it, so can you!" This experience gave me hands-on exposure to the software world, teaching me how to explain features and solve everyday business problems for our clients.
  • U
    Family Real state business
    Umaña family fund
    Aug 1990 - Current (34 years 11 months)
    My family owns several properties, including land and residential condos. From a young age, I have been involved in the real estate business, handling everything from basic maintenance coordination to overseeing sales and earning commissions.
Education verified_user 0% verified
  • N
    Nepq sales training public Remote experience
    NEPQ (Neuro Emotional Persuasion Questioning) - 7th Level/ Sales Sniper
    Oct 2023 - Current (1 year 9 months)
  • Platzi
    Social Media Crisis Management Course
    Platzi
    Nov 2020
    ID de la credencial d3578b5a-a8ce-4066-aa82-78965974385f
  • Platzi
    English Writing Course
    Platzi
    Sep 2020
    ID de la credencial 972dd8ba-a8d7-45ec-bd94-2f18a6e6b449
  • Platzi
    Community Manager Course
    Platzi
    Sep 2020
    ID de la credencial fabfb35c-0af5-4c47-bd34-f4e84f8a0150
  • Platzi
    Ecommerce Fundamentals Course
    Platzi
    Sep 2020
    ID de la credencial 1db97ae2-4670-4de8-b1b5-959e50a544a8
  • Platzi
    Basic English Course: Conversation
    Platzi
    Sep 2020
    ID de la credencial 8492ad26-9085-4fab-a5d4-8c8b96ea0a33
  • Platzi
    Basic English Course: Grammar
    Platzi
    Sep 2020
    ID de la credencial 8e894d32-1601-4910-a93b-6986cc5e8007
  • Platzi
    Personal Branding Course
    Platzi
    Sep 2020 - Sep 2022 (2 years 1 month)
    ID de la credencial 4201ba66-475f-4394-9b02-0d3205226528
  • Platzi
    English School
    Platzi
    Sep 2020
  • Servicio Nacional de Aprendizaje (SENA)
    Professional technician in innovation and production
    Servicio Nacional de Aprendizaje (SENA)
    Mar 2010 - Sep 2011 (1 year 7 months)
Projects verified_user 0% verified
  • T
    Founder & Course Instructor – “Jewelry for Dummies”
    Tienda Taller Barichara
    Dec 2012 - Feb 2022 (9 years 3 months)
    I designed and led hands-on jewelry-making workshops for international tourists, combining artisanal design, storytelling, and local culture. Through my own brand, I created the full customer experience—from booking to final delivery—turning complete beginners into proud creators of their own handmade jewelry pieces. Key responsibilities & achievements: Built and managed the full business operation, including marketing, logistics, budgeting, and client relations. Taught over 150+ travelers, guiding them from conceptual design to final metalwork and polishing. Created engaging learning experiences for non-Spanish speakers, adapting methods to diverse cultural backgrounds. Leveraged platforms like Airbnb Experiences to drive bookings, ma
  • X
    Twitter account with over 17000 followers
    X (Formerly Twitter)
    Dec 2010 - Current (14 years 7 months)
    Managed a personal brand on Twitter, amassing over 17,000 followers through strategic content creation and audience engagement. This role involved crafting compelling visual content tailored to various platforms, including YouTube, Instagram, and Twitch. I utilized Canva extensively to design branded posts, thumbnails, story templates, and promotional banners, ensuring each piece was adapted to the specific format of the platform. By maintaining visual consistency and aesthetics, I was able to strengthen engagement and foster follower growth. Additionally, I created mockups for content collaborations and sponsorship proposals, demonstrating how Canva was a central tool in building and maintaining my digital identity and enhancing audience i
  • I
    Bilingual Interpreter & Private Tour Experience Designer
    Independiente
    Jan 2004 - Current (21 years 6 months)
    Designed and delivered high-end, fully customized cultural immersion experiences for international VIP clients visiting Barichara, Colombia. Acted as a simultaneous English-Spanish interpreter during private tours, ensuring seamless communication and cultural engagement. Managed all aspects of the experience—from scripting historical storytelling and curating local artisan visits to providing real-time interpretation, logistics coordination, and customer care. This project honed my skills in live translation, cross-cultural communication, and high-touch client service, while also strengthening my ability to adapt messaging to diverse audiences and contexts.