Sebastian Nicolas Adrian Umaña Vernaza

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Immigration Specialized Closer

Jun 2025 - Current (10 months)

As an Immigration Specialized Closer, I manage high-ticket, emotionally sensitive sales conversations with international clients seeking U.S. immigration services. I conduct deep discovery calls, assess eligibility, handle complex objections, and guide prospects through informed decision-making processes. My role requires a strong balance between consultative selling and customer experience, ensuring clients feel supported, educated, and confident throughout the process. I collaborate closely with intake, legal, and operations teams to ensure a seamless handoff from sale to onboarding, minimizing friction and improving client satisfaction. This position has strengthened my expertise in high-stakes sales, trust-based communication, and pos

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Business Development Manager (BDM)

Costek USA

Jan 2025 - Jun 2025 (6 months)

Led outbound B2B sales and appointment-setting operations for the U.S. market, focusing on pipeline generation, CRM optimization, and cross-border business development. Designed and executed outreach strategies combining cold calling, email campaigns, and CRM-driven follow-ups. Worked closely with SDRs, account executives, and leadership to improve lead qualification, messaging consistency, and conversion rates. Implemented CRM best practices and performance tracking to improve visibility across the funnel. This role required strong coordination between sales, operations, and client-facing teams, reinforcing my ability to align revenue goals with customer experience and long-term relationship building.

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Sales Team Leader & Sales Coach (Consulting Project)

Netxors Group

Sep 2024 - Dec 2024 (4 months)

Brought in as a strategic consultant to lead and coach a remote SaaS sales team during a critical growth phase. Focused on improving performance, close rates, and team confidence through structured coaching and real-time feedback. Delivered live call coaching for SDRs and closers, audited sales scripts and qualification frameworks, and embedded NEPQ consultative methodology into daily workflows. Implemented performance KPIs and CRM standards to improve accountability and forecasting. Acted as a bridge between leadership and frontline teams, translating business goals into actionable processes while fostering a high-performance, psychologically safe remote team culture.

Revenue Operations & Customer Experience Lead

Connect2BPO S.A.S

Aug 2022 - Sep 2024 (2 years 2 months)

Progressed from individual contributor to leadership roles within a fully remote, bilingual BPO environment supporting SaaS and service-based clients. My responsibilities spanned sales execution, quality assurance, training, and team leadership across the customer lifecycle. As a Lead Generator (SDR), I handled prospecting, qualification, and consultative selling while supporting junior agents live during high-stakes calls. As a Quality Assurance Analyst, I evaluated customer interactions, conducted technical interviews, implemented KPIs, and ensured consistency across sales and customer experience standards. Promoted to Sales Team Leader / Coach, I managed and trained multicultural teams, led onboarding processes, improved performance m

MSS voice AT&T campaign agent

Accedo Technologies

Aug 2021 - Current (4 years 8 months)

As a top agent in the MSS voice campaign at AT&T, I proactively studied recruitment and training processes to enhance my performance and prepare for advancement. This self-directed learning provided me with valuable insights into the skills and qualities necessary for success in hiring. While I was poised for promotion, I decided to pursue a better opportunity that aligns with my career goals. Additionally, I managed and updated the CRM in Salesforce continuously, which was a critical aspect of my role, ensuring accurate data reporting and supporting strategic planning initiatives within the team. My experience also involved elements of marketing, as I communicated effectively with clients to promote our services and enhance customer satisf

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Entrepreneur & Customer Experience Manager

Parlatorium Cafe Bar

Mar 2016 - Feb 2022 (6 years)

Founded and managed a customer-centric hospitality and retail business focused on high-touch, personalized experiences. Oversaw the full customer journey, from lead generation and social media engagement to in-person service, retention, and repeat business. Designed and optimized sales pipelines, managed client relationships, and used data analysis to improve conversion rates and operational efficiency. Led staff training, scheduling, and performance management while maintaining a strong brand reputation among VIP and international clients. This entrepreneurial experience strengthened my skills in customer success, experience design, operations management, and revenue sustainability.

Instructor & Program Lead

Servicio Nacional del Aprendizaje-SENA

Feb 2009 - Nov 2009 (10 months)

Served as an instructor and program lead, developing business units and production projects from scratch alongside local artisans. Designed training programs, tracked progress through KPIs, and coached participants on entrepreneurship, sales, and operational planning. Managed timelines, resources, and stakeholder communication, ensuring measurable outcomes and continuous improvement. This role laid the foundation for my long-term work in coaching, mentoring, and team development.

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Workshop director.

Fundacion Escuela Taller Barichara

Mar 2008 - Nov 2009 (1 year 9 months)

As Workshop Director, I led a jewelry program where we specialized in designing, creating, telemarketing, and selling customized corporate jewelry gifts for B2B clients. Our focus was on meeting the specific branding needs of companies, tailoring the jewelry to enhance corporate image and act as memorable brand reminders. This involved understanding the client's business identity and creating bespoke pieces that aligned with their marketing and branding strategies. Additionally, I was responsible for data reporting, which included compiling and submitting all learning process data and scores from the apprentices to the National Learning Service, as well as managing the inventory and budget assigned to my role. I also oversaw calendar manage

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Owner

Tienda Taller

Jan 2008 - Feb 2022 (14 years 2 months)

I was the owner and also managed the sales of the establishment, which catered to VIP customers and operated as a high-ticket business. Additionally, I utilized various messaging apps such as Slack, WhatsApp, and Telegram to facilitate communication with clients and team members, ensuring a seamless flow of information and enhancing customer service.

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Co-Director y Co-Dramaturgo en Azul Mango y La Banda Abstemia

Compañia de Teatro Azul Mango Y La Banda Abstemia (CHILE)

May 2002 - Current (23 years 11 months)

Como director y co-dramaturgo en la compañía de teatro Azul Mango y la banda Abstemia, desarrollé y escribí obras en colaboración con mi compañero de dirección, enfocándome en la construcción de historias significativas y en el diseño de experiencias escénicas que conectaran profundamente con el público. Juntos, logramos obtener un proyecto de itinerancia regional financiado por FONDART en Chile, permitiéndonos llevar nuestras obras a distintas regiones, lo que consolidó nuestro impacto cultural y artístico en la comunidad. Además, gestioné un equipo completo de actores y músicos, lo que incluyó la administración de finanzas, comunicaciones externas, resolución de problemas internos, marketing y la dirección de las obras, asegurando una pro

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Software Sales Consultant - Family Business

Feb 1994 - May 1996 (2 years 4 months)

Growing up, I helped my father sell accounting software he developed for small businesses to manage inventories and cash registers (caja). My dad would take me along to show how easy it was, saying, "If my son can use it, so can you!" This experience gave me hands-on exposure to the software world, teaching me how to explain features and solve everyday business problems for our clients.

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Family Real state business

Umaña family fund

Aug 1990 - Current (35 years 8 months)

As a key contributor to my family's real estate business, I have been actively involved in managing various properties, including land and residential condos, from a young age. My responsibilities have ranged from coordinating basic maintenance to overseeing sales processes, where I earned commissions through effective business development and real estate sales strategies. I have honed my skills in negotiation, staff management, and sales development, ensuring that our operations run smoothly and efficiently. Additionally, I have utilized my verbal communication and client engagement skills to foster strong relationships with customers, enhancing their experience and satisfaction. While call management may not seem directly relevant, I have

Sebastian Nicolas Adrian Umaña Vernaza

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Sebastian Nicolas Adrian Umaña Vernaza