Sebastian Nicolas Adrian Umaña Vernaza

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Sales Team Leader & Sales Coach (Consulting Project)

Netxors Group

Sep 2024 - Dic 2024 (4 meses)

Brought in as a strategic partner to lead and coach a remote SaaS sales team during a key growth phase. This short-term, high-impact project focused on optimizing team performance, improving close rates, and embedding NEPQ methodology into daily operations.

Key contributions:

- Trained and coached SDRs and closers in real-time during calls, sharpening their persuasive communication and closing techniques.
- Implemented performance tracking systems and CRM best practices to streamline the sales process.
- Audited and improved sales scripts, objection-handling frameworks, and qualification flows.
- Helped transition the team to a more emotionally intelligent, value-driven sales approach aligned with NEPQ

Lead Generator → Quality Assurance Analyst → Sales Team Leader

Connect2BPO S.A.S

Ago 2022 - Sep 2024 (2 años 2 meses)

During my tenure at Connect2BPO, I grew from an individual contributor to a leadership role, navigating multiple functions across sales, quality assurance, and training in a fully remote, bilingual environment.

✅ As a Lead Generator (BDR/SDR), I prospected and qualified leads using cold calling, email outreach, and NEPQ-based consultative selling, closing deals directly and supporting junior agents live during high-stakes calls.

✅ As a Quality Assurance Analyst for SaaS sales processes, I led performance evaluations, analyzed customer interactions, conducted technical interviews, and implemented KPIs to boost CX and compliance.

✅ Promoted to Sales Team Leader / Sales Coach, I managed multicultural sales team

MSS voice AT&T campaign agent

Accedo Technologies

Ago 2021 - Actual (3 años 11 meses)

As a top agent in the MSS voice campaign at AT&T, I proactively studied recruitment and training processes to enhance my performance and prepare for advancement. This self-directed learning provided me with valuable insights into the skills and qualities necessary for success in hiring. While I was poised for promotion, I decided to pursue a better opportunity that aligns with my career goals. Additionally, I managed and updated the CRM in Salesforce continuously, which was a critical aspect of my role, ensuring accurate data reporting and supporting strategic planning initiatives within the team. My experience also involved elements of marketing, as I communicated effectively with clients to promote our services and enhance customer satisf

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Entrepreneur and Administrative Manager

Parlatorium Cafe Bar

Mar 2016 - Feb 2022 (6 años)

In my role as an Entrepreneur and Administrative Manager, I handled all aspects of our business operations with a focus on making processes smoother and improving customer service. I prioritized managing client interactions to create a seamless journey, which is vital for effective pipeline management. I developed strategies to nurture leads through the sales pipeline and optimized our social media channels to engage potential customers. By using data analytics and listening to feedback, I continuously refined our approach to boost conversion rates and enhance overall business performance. Additionally, I utilized Microsoft Excel extensively to track daily sales, expenses, and inventory through dynamic spreadsheets, create cash flow project

Instructor.

Servicio Nacional del Aprendizaje-SENA

Feb 2009 - Nov 2009 (10 meses)

In my role as an instructor, I was responsible for developing production units and businesses from scratch, working closely with artisans in Santander to improve and market their handcrafted products. This involved creating sustainable business models tailored to their unique needs and capabilities. A significant part of my job was using data to track each project's progress and identify opportunities for improvement. I utilized tools like Gantt charts to plan timelines, allocate resources efficiently, and monitor performance. By regularly reviewing key performance indicators such as sales growth, production capacity, and product quality, I could refine strategies in real-time.

I also gathered feedback from stakeholders to assess

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Workshop director.

Fundacion Escuela Taller Barichara

Mar 2008 - Nov 2009 (1 año 9 meses)

As Workshop Director, I led a jewelry program where we specialized in designing, creating, telemarketing, and selling customized corporate jewelry gifts for B2B clients. Our focus was on meeting the specific branding needs of companies, tailoring the jewelry to enhance corporate image and act as memorable brand reminders. This involved understanding the client's business identity and creating bespoke pieces that aligned with their marketing and branding strategies. Additionally, I was responsible for data reporting, which included compiling and submitting all learning process data and scores from the apprentices to the National Learning Service, as well as managing the inventory and budget assigned to my role. I also oversaw calendar manage

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Owner

Tienda Taller

Ene 2008 - Feb 2022 (14 años 2 meses)

I was the owner and also managed the sales of the establishment, which catered to VIP customers and operated as a high-ticket business. Additionally, I utilized various messaging apps such as Slack, WhatsApp, and Telegram to facilitate communication with clients and team members, ensuring a seamless flow of information and enhancing customer service.

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Co-Director y Co-Dramaturgo en Azul Mango y La Banda Abstemia

Compañia de Teatro Azul Mango Y La Banda Abstemia (CHILE)

May 2002 - Actual (23 años 2 meses)

Como director y co-dramaturgo en la compañía de teatro Azul Mango y la banda Abstemia, desarrollé y escribí obras en colaboración con mi compañero de dirección, enfocándome en la construcción de historias significativas y en el diseño de experiencias escénicas que conectaran profundamente con el público. Juntos, logramos obtener un proyecto de itinerancia regional financiado por FONDART en Chile, permitiéndonos llevar nuestras obras a distintas regiones, lo que consolidó nuestro impacto cultural y artístico en la comunidad. Además, gestioné un equipo completo de actores y músicos, lo que incluyó la administración de finanzas, comunicaciones externas, resolución de problemas internos, marketing y la dirección de las obras, asegurando una pro

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Software Sales Consultant - Family Business

Feb 1994 - May 1996 (2 años 4 meses)

Growing up, I helped my father sell accounting software he developed for small businesses to manage inventories and cash registers (caja). My dad would take me along to show how easy it was, saying, "If my son can use it, so can you!" This experience gave me hands-on exposure to the software world, teaching me how to explain features and solve everyday business problems for our clients.

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Family Real state business

Umaña family fund

Ago 1990 - Actual (34 años 11 meses)

My family owns several properties, including land and residential condos. From a young age, I have been involved in the real estate business, handling everything from basic maintenance coordination to overseeing sales and earning commissions.

Sebastian Nicolas Adrian Umaña Vernaza

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Sebastian Nicolas Adrian Umaña Vernaza