Sebastian Nicolas Adrian Umaña Vernaza

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Sales Team Leader / Trainer / Hiring manager

Netxors Group

Sep 2024 - Current (9 months)

Conducted technical interviews and managed the hiring process for multicultural, globally distributed sales team Trained agents in NEPQ (Neuro Emotional Persuasion Questioning) cold calling techniques Developed effective scripts for high-ticket legal services sales Performed quality assurance evaluations and provided targeted feedback to improve performance Delivered personalized coaching to enhance team members' sales techniques and results through a hands on system where I did the same job as my agents cold calling, setting appointments, building sales funnels, and feeding our CRM. While also earning additional commissions for my sales and closes of sales on Junior agents Managed a diverse team across multiple global locations

Lead Generator - Quality Assurance Analyst - Sales Team Leader

Connect2BPO S.A.S

Jan 2023 - Sep 2024 (1 year 9 months)

Lead multicultural sales teams in remote environment Conduct technical interviews for new hire assessment Review call recordings to ensure compliance with SaaS sales procedures Optimize cold calling sales pipeline and enhance customer engagement Maintain database integrity and implement performance metrics Drive improvements in customer support based on feedback analysis Generate qualified leads through effective prospecting techniques Contribute to sales pipeline development and customer acquisition Implement innovative sales techniques to enhance customer interactions Drive sales performance through empathetic leadership and strategic guidance

Quality Assurance Analyst, SaaS Sales Processes

Connect2BPO S.A.S

Nov 2022 - Jan 2023 (3 months)

As the QA Team Lead at Connect2BPO, I played a pivotal role in the hiring process by conducting technical interviews. I reviewed call recordings to ensure compliance with our SaaS sales procedures, focusing on optimizing the cold calling sales pipeline and enhancing customer engagement in line with SaaS best practices. My responsibilities included maintaining database integrity and implementing performance metrics to monitor agent effectiveness. This experience has equipped me to drive improvements in customer support and iterate processes based on feedback, which is essential for a Quality Assurance Analyst in a SaaS environment.

Lead Generator

Connect2BPO S.A.S

Aug 2022 - Nov 2022 (4 months)

As a Lead Generator and Sales Closer at Connect2BPO, I executed strategic cold calling campaigns using NEPQ techniques, successfully navigating gatekeepers to reach decision-makers. I not only managed my own sales cycle but also supported junior agents by joining their calls at crucial closing moments, demonstrating effective techniques in real-time. My role encompassed the entire sales process, from cold calling to closing deals, including securing credit card information from customers to ensure optimal business outcomes. Due to my consistently high performance and sales expertise, I was quickly promoted to Quality Assurance Analyst, where I became responsible for monitoring call quality, implementing performance metrics, and ensuring cam

MSS voice AT&T campaign agent

Accedo Technologies

Aug 2021 - Current (3 years 10 months)

As a top agent in the MSS voice campaign at AT&T, I proactively studied recruitment and training processes to enhance my performance and prepare for advancement. This self-directed learning provided me with valuable insights into the skills and qualities necessary for success in hiring. While I was poised for promotion, I decided to pursue a better opportunity that aligns with my career goals. Additionally, I managed and updated the CRM in Salesforce continuously, which was a critical aspect of my role, ensuring accurate data reporting and supporting strategic planning initiatives within the team. My experience also involved elements of marketing, as I communicated effectively with clients to promote our services and enhance customer satisf

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Entrepreneur and Administrative Manager

Parlatorium Cafe Bar

Mar 2016 - Feb 2022 (6 years)

In my role as an Entrepreneur and Administrative Manager, I handled all aspects of our business operations with a focus on making processes smoother and improving customer service. I prioritized managing client interactions to create a seamless journey, which is vital for effective pipeline management. I developed strategies to nurture leads through the sales pipeline and optimized our social media channels to engage potential customers. By using data analytics and listening to feedback, I continuously refined our approach to boost conversion rates and enhance overall business performance.

Instructor.

Servicio Nacional del Aprendizaje-SENA

Feb 2009 - Nov 2009 (10 months)

Description: In my role as an instructor, I was responsible for developing production units and businesses from scratch, working closely with artisans in Santander to improve and market their handcrafted products. This involved creating sustainable business models tailored to their unique needs and capabilities. A significant part of my job was using data to track each project's progress and identify opportunities for improvement. I utilized tools like Gantt charts to plan timelines, allocate resources efficiently, and monitor performance. By regularly reviewing key performance indicators such as sales growth, production capacity, and product quality, I could refine strategies in real-time. I also gathered feedback from stakeholders to as

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Workshop director.

Fundacion Escuela Taller Barichara

Mar 2008 - Nov 2009 (1 year 9 months)

As Workshop Director, I led a jewelry program where we specialized in designing, creating, telemarketing, and selling customized corporate jewelry gifts for B2B clients. Our focus was on meeting the specific branding needs of companies, tailoring the jewelry to enhance corporate image and act as memorable brand reminders. This involved understanding the client's business identity and creating bespoke pieces that aligned with their marketing and branding strategies. Additionally, I was responsible for data reporting, which included compiling and submitting all learning process data and scores from the apprentices to the National Learning Service, as well as managing the inventory and budget assigned to my role. I also oversaw calendar manage

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Owner

Tienda Taller

Jan 2008 - Feb 2022 (14 years 2 months)

I was the owner and also managed the sales of the establishment, which catered to VIP customers and operated as a high-ticket business.

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Co-Director y Co-Dramaturgo en Azul Mango y La Banda Abstemia

Compañia de Teatro Azul Mango Y La Banda Abstemia (CHILE)

May 2002 - Current (23 years 1 month)

Como director y co-dramaturgo en la compañía de teatro Azul Mango y la banda Abstemia, desarrollé y escribí obras en colaboración con mi compañero de dirección, enfocándome en la construcción de historias significativas y en el diseño de experiencias escénicas que conectaran profundamente con el público. Juntos, logramos obtener un proyecto de itinerancia regional financiado por FONDART en Chile, permitiéndonos llevar nuestras obras a distintas regiones, lo que consolidó nuestro impacto cultural y artístico en la comunidad. Además, gestioné un equipo completo de actores y músicos, lo que incluyó la administración de finanzas, comunicaciones externas, resolución de problemas internos, marketing y la dirección de las obras, asegurando una pro

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Software Sales Consultant - Family Business

Feb 1994 - May 1996 (2 years 4 months)

Growing up, I helped my father sell accounting software he developed for small businesses to manage inventories and cash registers (caja). My dad would take me along to show how easy it was, saying, "If my son can use it, so can you!" This experience gave me hands-on exposure to the software world, teaching me how to explain features and solve everyday business problems for our clients.

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Family Real state business

Umaña family fund

Aug 1990 - Current (34 years 10 months)

My family owns several properties, including land and residential condos. From a young age, I have been involved in the real estate business, handling everything from basic maintenance coordination to overseeing sales and earning commissions.

Sebastian Nicolas Adrian Umaña Vernaza

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Sebastian's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.

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Sebastian Nicolas Adrian Umaña Vernaza