Hugo Elin Maza Mandujano Data Analyst

Bilingual Data Analyst

Volga Partners

Jan 2022 - Current (4 years 6 months)

• Conducted comprehensive data analysis and labeling for various projects utilizing tools such as SQL and Excel. • Proficient in querying databases using SQL to extract, transform, and load data for analysis and reporting purposes. • Utilized Excel for data manipulation, cleaning, and visualization, employing advanced functions and pivot tables. • Collaborated on the development and implementation of effective data collection strategies to optimize analysis outcomes. • Ensured accuracy and consistency in building data bases, handling data, providing valuable input and feedback to enhance project outcomes. • Successfully met project deadlines and maintained effective communication across diverse teams in a remote work setting.

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Customer Service Manager (Seasonal)

Nimrods'

May 2020 - Sep 2020 (5 months)

• Managed daily operations, meticulously handling opening and closing procedures to ensure a smooth customer experience. • Maintained precision in cash handling and greeted customers with warmth, fostering a positive first impression. • Led and supervised a dynamic team, skillfully resolving unforeseen challenges and optimizing operational efficiency. • Implemented effective inventory and supply management strategies to guarantee a well-stocked and organized store. • implemented strategies for development of products according to customers behavior and to reinforce engagement with products and services offered by the company.

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Customer Service Manager

Domino's Canada

Oct 2018 - Feb 2020 (1 year 5 months)

• Cultivated a culture of excellence by training and mentoring staff according to store protocols, emphasizing both quality and efficiency. • Led and supervised a dynamic team, skillfully resolving unforeseen challenges and optimizing operational efficiency. • Masterfully handled cash transactions, demonstrating expertise in resolving customer concerns with professionalism and tact. • Upheld stringent cleanliness standards, fostering a hygienic and inviting workplace, while efficiently managing supplies to meet operational needs. • Ensured strategies to improve product acquisition, to boost relationship between the company and local customers by analyzing behavioural data.

Professional Musician and Instructor

Freelancer

Feb 2015 - Current (11 years 5 months)

• Showcased musical prowess by delivering captivating live performances spanning a diverse range of musical genres. • Provided enriching music instruction to students through both online and in-person lessons, tailoring approaches to individual learning styles. • Collaborated extensively as a session musician and arranger, contributing creatively to the artistic vision of various projects.

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Administrative Assistant

Geodresa

Aug 2009 - Sep 2013 (4 years 2 months)

• Efficiently managed and organized customer accounts, files, and critical information, ensuring seamless accessibility and retrieval. • Streamlined communication by coordinating emails between staff and customers, maintaining a high standard of professionalism and responsiveness. • Spearheaded meticulous updating and organization of physical and digital documents, enhancing operational efficiency and accuracy. • Delivered exceptional customer service, offering support and assistance to ensure optimal satisfaction and positive interactions.

Hugo Elin Maza Mandujano

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