Howard Stone

Technical Project Manager / Major Incident Manager

Securonix

Jan 2021 - Jan 2022 (1 year 1 month)

• Built and launched new QA department, cutting incident escalations by 60% and increasing support consistency by 45%. • Defined and enforced SOPs, KPIs, and incident management processes—raising customer satisfaction 75% and ensuring 95% of change initiatives stayed on schedule. • Optimized support workflows, reducing issue resolution time by 40%. • Drove a 20% compliance boost in 90 days via organization-wide change management.

Project Manager / Cloud Security Engineer

Microsoft

Jan 2019 - Jan 2020 (1 year 1 month)

• Led full-scope cloud security migrations (Microsoft Purview, DLP, HIPAA/PII compliance) for major enterprise clients—achieved 98%+ customer satisfaction. • Authored project documentation and SOPs aligned with Agile, streamlining adoption of security tools across multiple organizations. • Acted as key liaison between engineering, client teams, and executives, ensuring end-to-end delivery of secure cloud infrastructure.

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IT Project Manager / Desktop Support Manager

GTS Technology Solutions

Jan 2018 - Jan 2019 (1 year 1 month)

• Managed 25-person support team as City of Dallas vendor, exceeding SLA goals and delivering enterprise hardware/software upgrades on time. • Standardized support processes, creating SOPs and aligning documentation with ISO 9001 and ITIL. • Mentored and developed high-performing teams.

Project Manager

DXC Technology

Jan 2010 - May 2018 (8 years 5 months)

Software Upgrades: for successful end-to-end software upgrade projects for multiple enterprise clients, ensuring on-time delivery and minimal client impact. Global Training Manual: for the development and implementation of a global training manual and Level 2 agent guides, standardizing onboarding and ongoing education for international teams. Cloud Readiness & Incident Management: Led cloud-readiness initiatives and major incident management strategies, improving team proficiency, operational results, and incident response times.

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