Howard Clark

Customer Service Professional

Cambia Health Solutions

Feb 2023 - Current (3 years 3 months)

➔ Assist members with inquiries regarding their health insurance plan. ➔ Provide members with excellent customer service and general knowledge to eciently resolve issues that arise. ➔ Process claims inquiries and preauthorizations per member request. ➔ Maintain privacy standards of members according to HIPAA regulations. ➔ Collect premium payments via phone. ➔ Troubleshoot and assist members with website dilemmas for Regence.com accounts. ➔ Implement and process plan changes and updates at member’s request.

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Bus Operator

RTD

Aug 2021 - Oct 2022 (1 year 3 months)

- Safely transport passengers to and from destinations, ensuring a secure and comfortable journey. - Provide passengers with excellent customer service and general knowledge about bus routes and local attractions, enhancing their travel experience. - Assist disabled passengers and utilize the wheelchair lift properly, demonstrating a commitment to accessibility and support. - Exercise good judgment and act quickly in times of need, ensuring passenger safety and satisfaction. - Additionally, leveraged CRM skills by managing daily interactions with customers, which helped in understanding their needs and improving service delivery.

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Eligibility Worker II

Human Services Agency

Nov 2014 - Dec 2019 (5 years 2 months)

➔ Performed technical work in the determination of initial and continuing eligibility for one or more public assistance programs in accordance with established procedures and regulations. ➔ Facilitated and maintained eective relationships with clients ➔ Provided continuous support to clients in alignment with specified needs and services. ➔ Received phone calls and visitors with courtesy and professionalism. ➔ Responsible for daily documentation filing which included thoroughly checking of submitted forms in accordance with program guidelines. ➔ Assisted in correspondence & communications and budget management with assigned clients. ➔ Maintained records in an appropriate order.

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Tier II Technical Support

Eastman Kodak Co

Jul 2007 - Oct 2013 (6 years 4 months)

➔ Be responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as; Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software. ➔ Assisted Gallery members with technical issues via phone and email, ensuring a high level of customer satisfaction. ➔ Real-time ticket entry by utilizing, monitoring, and managing our service desk system. ➔ Ordering of computer supplies and keeping of inventory. ➔ Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to. ➔ Desktop support responsibilities include operating system builds,

Emergency Roadside Service Generalist

CSAA Insurance Group

Feb 2005 - Jul 2007 (2 years 6 months)

➔ Be responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as; Microsoft Windows Operating Systems, Microsoft Oce, and other proprietary software. ➔ Assisted Gallery members with technical issues via phone and email. ➔ Real time ticket entry by utilizing, monitoring and managing our service desk system ➔ Ordering of computer supplies and keeping of inventory ➔ Provide second-level support on tickets escalated from the Service Desk sta regarding IT issues and requests including, but not limited to ➔ Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call lo

Front End Supervisor

The Home Depot

Jan 2002 - Jan 2005 (3 years 1 month)

➔ Developed and administered a variety of specialized programs and central service procedures for the department, with full discretion in determining the organization, methods, policies, procedures, and staffing levels in assigned areas. ➔ Managed marketing and participant recruitment. ➔ Participated in staff training as assigned. ➔ Performed cashier duties as business need. ➔ Completed daily documentation (neat, accurate & up-to-date) of issues related to customer experience, leveraging my skills in customer relationship management to enhance interactions. ➔ Routinely scheduled team members according to business need. ➔ Maintained an openness to feedback and constructive criticism. ➔ Displayed the willingness to try on differ

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