Horacio Macalpin Martinez

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Business Development Representative

Salescode

Sep 2023 - Current (2 years 9 months)

• Exceeded sales quotas by actively engaging in sales activities for projects like Devicenow and Paessler at Salescode. • Collaborated with the renewals team to ensure client satisfaction and drive revenue growth. • Developed strong communication and negotiation skills while working remotely in Ciudad de México, México. • While my primary focus was B2B sales, the nature of the company's offerings often meant that a single user was the primary decision-maker and consumer of the product. This required adapting sales approaches to cater to individual user needs, similar to B2C dynamics, thereby enhancing my ability to understand and address diverse customer motivations and closing strategies. • Utilized Google Sheets extensively for daily task

Account Manager

CWW México

Jan 2023 - Oct 2023 (10 months)

Account Manager at CWW México, I had the privilege of representing both the Illinois Tourism Office and the Chicago Tourism Office. I organized and conducted FAM trips, provided training to travel agencies, and negotiated co marketing opportunities. Through these experiences, I honed my negotiation skills and deepened my expertise in destination representation.

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Amazon VCS

Jan 2022 - Jan 2023 (1 year 1 month)

As an Amazon VCS, I was responsible for tracking lost packages and providing personalized customer service to ensure high levels of customer satisfaction. I assisted customers in obtaining refunds and educated them on self-service options for a seamless experience. My role also involved utilizing CRM tools to manage customer interactions effectively and maintain accurate data entry records. Additionally, while my primary focus was on customer service, I engaged in sales-related activities as a customer service representative for purchases made in the USA, which enhanced my ability to understand customer needs and foster strong relationships. This experience allowed me to develop a comprehensive approach to customer relationship management,

Customer Service NBISS

AT&T

Apr 2020 - Jan 2022 (1 year 10 months)

Sales of a wide range of services including Wireless, Landlines, IT add ons, cloud based software and Internet service as well as optic fiber in selected areas. • Managed billing inquiries, complaints and adjustments, ensuring accuracy and timely resolution. • Achieved and consistently surpassed monthly goals for revenue, attendance, Customer Experience, units sold, and postings. • Exceeded sales quotas by service and revenue through effective sales strategies and customer engagement. • Consistently exceeded customer experience survey targets, demonstrating a commitment to high-quality service delivery. • Leveraged understanding of technology sales leadership to effectively identify and capitalize on opportunities presented by the numerous

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Sales and Operations Director

Stardeviaje.com

Mar 2019 - Jan 2022 (2 years 11 months)

As the Sales and Operations Director, I established and nurtured business relationships with service providers, including wholesale operators, hotels, and DMCs, to enhance our service offerings. I controlled the sales process by directing customer interactions, meticulously monitoring requirements, collections, changes, and refunds to ensure a seamless experience. My role involved paying close attention to corporate accounts, overseeing the issuance and reservation of services, and managing the administration and preparation of account statements and collections. I also developed content for digital campaigns to drive engagement and brand awareness. In addition, I supervised the sales and reservations team, ensuring optimal performance and

Program Manager

Carlson Wagonlit Travel

Dec 2016 - Dec 2018 (2 years 1 month)

As a Program Manager, I effectively managed client portfolios, developed comprehensive business plans, and ensured profitability for Carlson Wagonlit Travel in México. I analyzed spending behavior, negotiated supplier contracts, and ensured quality service delivery, consistently delivering KPI and SLA reports to enterprise accounts that showcased my strong communication and analytical skills. Additionally, I utilized my marketing expertise to guide companies in selecting appropriate products and services from travel industry providers, enhancing client satisfaction and driving business growth. My experience in technology business development allowed me to implement services and set up dedicated call centers, providing tailored financial sol

Commercial Account Manager

Grupo Mexjal

Feb 2016 - Nov 2016 (10 months)

As a Commercial Account Manager, I was responsible for prospecting new accounts and consolidating ticket sales for tourist packages, while also overseeing the installation and utilization of Saber and Cross-systems. My role involved establishing affiliations with TAR Airlines and conducting visits to travel and corporate agencies to foster strong business relationships. Additionally, I utilized my skills in lead qualification in digital marketing to identify and engage qualified leads, enhancing our service offerings and driving sales growth. My proficiency in data entry, Google Sheets, and Microsoft Excel allowed me to maintain accurate records and streamline reporting processes, while my strategic planning and outbound call efforts contri

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Sales Manager

Pullmantur

Mar 2014 - Nov 2015 (1 year 9 months)

As a Sales Manager, I was responsible for advising, monitoring, and problem-solving for assigned accounts, ensuring a high level of customer satisfaction and retention. I organized and participated in inspection visits, delivered product seminars, and provided training on reservation systems (CMO) to enhance client understanding and usage. Additionally, I coordinated promotional events and fairs, developing promotional campaigns in collaboration with wholesale operators to drive sales growth. My role included weekly visits to retail agencies to strengthen relationships and gather feedback. I also implemented reservation systems for wholesalers, which streamlined operations and improved efficiency in managing customer interactions. This expe

Group sales manager

Marriott Hotels

Nov 2010 - Sep 2013 (2 years 11 months)

As the Group Sales Manager for the CasaMagna Puerto Vallarta, CasaMagna Cancún, and JW Marriott Cancún Hotels, I was responsible for managing corporate accounts and intermediaries, ensuring the highest level of service and satisfaction. My role involved strategic planning and business development to drive sales growth across multiple properties. I utilized CRM tools, including Salesforce and Google Sheets, to track customer interactions and manage relationships effectively. Additionally, I leveraged my skills in data reporting and administration to analyze sales performance and optimize lead management processes. • Leveraged expertise in technology sales leadership by managing and optimizing the hotel group's proprietary CRM system, which

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Sales Associate

Sandler Training Reforma 222

Jul 2009 - May 2010 (11 months)

Sales. Customer service, prospecting. Design of electronic and traditional promotional campaigns. Translation of training materials. Presentations, budgets. Exhibitions, events and search for new clients.

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Manager Mexico City Branch

California Alliance

May 2007 - Jul 2009 (2 years 3 months)

Como Gerente de la Sucursal de la Ciudad de México, fui responsable de actuar como representante de la sede de Guadalajara, estableciendo relaciones públicas efectivas entre los asociados y los agentes de viajes en la región. Coordiné viajes de familiarización al sur del Estado de California, organizando eventos que promovieron nuestras ofertas y fortalecieron la colaboración con socios estratégicos. Además, gestioné la prensa y la organización de eventos, asegurando una comunicación fluida y efectiva. Aunque la gestión de llamadas entrantes no era una función principal, recibí llamadas de clientes y proveedores, lo que me permitió mantener un alto nivel de servicio al cliente y asegurar que todas las consultas fueran atendidas de manera op

Reservations agent

American Airlines

May 2003 - May 2007 (4 years 1 month)

As a Reservations Agent in the International area, I was responsible for managing and feeding Reservation Systems while ensuring high standards of supervision and quality verification in customer service. My role involved handling reservations and ticketing, providing exceptional customer service, and effectively managing call center operations. This included a significant component of sales, as the core function was to sell reservations, with success measured by completed flights. My ability to effectively "sell" these reservations directly impacted departmental key performance indicators. Furthermore, my understanding of plane ticket sales informed my approach to customer relationship management (CRM), enabling me to better anticipate cus

Horacio Macalpin Martinez

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