Delisa Ngwenya

Customer service specialist

Paricus

Aug 2022 - Current (3 years 2 months)

Customer service specialist

Clipboard Health

Mar 2021 - Sep 2022 (1 year 7 months)

As a Customer Service Specialist, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I maintained detailed records of customer interactions and feedback, which contributed to continuous improvement in service delivery. Additionally, I utilized Microsoft Excel to compile and analyze weekly reports for submission to the team manager, ensuring that performance metrics were tracked and communicated effectively to support our operational goals.

Virtual customer service agent

Amazon.com

Jun 2020 - Current (5 years 4 months)

- Served as Team Leader for a group of 15 virtual customer service agents, overseeing daily operations and ensuring high-quality service delivery. - Implemented effective upselling strategies to enhance customer satisfaction and drive revenue growth. - Utilized E-commerce knowledge to better understand customer needs and improve service offerings. - Leveraged Google Workspace for internal reporting and communication, streamlining team collaboration and enhancing operational efficiency. Additionally, utilized WhatsApp as one of our in-house communication tools to facilitate real-time communication among team members, further improving responsiveness and service quality. - Coordinated with independent contractors for dispatch management to

C

Junior customer service agent

Comair Limited

Jan 2019 - Dec 2019 (1 year)

- Checked passengers in and ensured their safety to fly by asking relevant security questions. - Resolved flight issues efficiently, providing excellent passenger services and support. - Managed Club Passengers at Club Counters, ensuring a premium experience. - Liaised with ticket sales to facilitate smooth operations and customer satisfaction. - Practiced Comair Policies and adhered to aviation standards to maintain safety and compliance. - Attended trainings as needed to enhance skills and knowledge in customer service. - Utilized WhatsApp as a team communication tool to streamline coordination and improve service delivery. - Leveraged Microsoft 365 for documentation and reporting, enhancing overall efficiency in daily operations.

C

Cabin crew initial training

Comair Limited

Sep 2018 - Oct 2018 (2 months)

- Completed comprehensive training in Safety and Emergency Procedures, Aviation Security, Dangerous Goods, Emergency Procedures, and Aircraft Specifications, ensuring a thorough understanding of essential aviation protocols. - Utilized Microsoft 365 as a communication tool to effectively coordinate schedules and enhance collaboration among crew members, thereby improving operational efficiency and team cohesion.

T

Sales Manager

Total Placement Solutions

Jun 2017 - Aug 2018 (1 year 3 months)

- Provided exceptional customer service across various casino environments, ensuring a positive experience for all patrons. - Acted as promotional staff when required, enhancing brand visibility and engagement. - Conducted interviews for temporary staff, ensuring a thorough selection process. - Delivered comprehensive customer care, addressing inquiries and resolving issues effectively. - Performed reference checks to verify candidate qualifications and suitability. - Managed general administration tasks, including typing CVs and candidate screening. - Modified and advertised job openings to attract suitable candidates. - Oversaw job portals, ensuring timely updates and accurate postings. - Sourced, screened, and shortlisted

B

Personal assistant to CEO - Public image and marketing

Bible Society of Swaziland

Jun 2011 - Jun 2015 (4 years 1 month)

- Managed diaries and organized meetings and appointments, often controlling access to the CEO. - Booked and arranged travel, transport, and accommodation for the executive. - Reminded the CEO of important tasks and deadlines, ensuring efficient time management. - Acted as the first point of contact, handling correspondence and phone calls with professionalism. - Organized events and conferences, enhancing the company's public image and outreach. - Typed, compiled, and prepared reports, presentations, and correspondence, maintaining high standards of accuracy. - Managed databases and filing systems, implementing and maintaining effective administrative procedures. - Liaised with staff, suppliers, and clients to foster strong working

H

Training manager

HH Real promotions

Jan 2010 - May 2011 (1 year 5 months)

As a Training Manager, I was responsible for overseeing the development and implementation of training programs for promoters, focusing on enhancing sales techniques and HR practices. I collaborated with various departments to ensure that training content was relevant and effective. Additionally, I utilized Microsoft Word to create and distribute training materials and meeting minutes, ensuring that all trainees received clear and organized information to support their learning experience.

T

Marketing and Sales officer

Thikila Enterprises

Jan 2010 - Jun 2011 (1 year 6 months)

- Switchboard Operation - Banking - Book keeping/ accounting Reason for leaving: Head Hunted by The Bible Society

Customer care centre consultant

MTN

Feb 2008 - Nov 2008 (10 months)

Duties and responsibilities: • Customer Services • Sell MTN products over the counter • Banking • Book keeping/ accounting • Administration duties • Frontline duties Reason for leaving: End of Fixed Term Contract

Delisa Ngwenya

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Delisa Ngwenya