Delisa Ngwenya
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Customer service representative
Gauteng, South Africa
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Résumé
Jobs
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Customer service specialistParicusAug 2022 - Current (2 years 10 months)- Customer service specialistClipboard HealthMar 2021 - Sep 2022 (1 year 7 months)
- Virtual customer service agentAmazon.comJun 2020 - Current (5 years)- Team Leader for a group of 15 _ Up selling
- CJunior customer service agentComair LimitedJan 2019 - Dec 2019 (1 year)- Checking passenger's in - Ensuring passengers are safe to fly - Asking security questions Duties and responsibilities: • Resolving flight issues • Que- Combing • Passenger Services • Handling Club Passengers at Club Counters • Liaising with tickets sales • Practising Comair Policies • Adhering to Aviation standards • Attending Trainings as needs arise
- CCabin crew initial trainingComair LimitedSep 2018 - Oct 2018 (2 months)- Safety and Emergency Procedures (Theory) - Aviation Security (Theory) - Dangerous Goods (Theory - Emergency Procedures (Theory) - Air-Craft Specifications (Theory)
- TSales ManagerTotal Placement SolutionsJun 2017 - Aug 2018 (1 year 3 months)- Customer service in different casinos - Promotional staff when needed - Temporal staff interviews Duties and responsibilities: • Customer care • Preforming reference checks • General Administration work • Customer Services • Typing CVs • Candidate screening • Modifying and advertising jobs • Managing job portals • Sourced, screened and shortlisted candidates • Prepared candidates for interviews • Captured potential candidate fingerprints for background checks • Conducted background checks for potential candidates (MIE/Lexis Nexus) • Compiled rejection letters • Contract formation • Opened candidate file • Conducted induction and training • Prepared rosters for temp staff • Calculated and submitted employee renumerations • Compiled job and
- BPersonal assistant to CEO - Public image and marketingBible Society of SwazilandJun 2011 - Jun 2015 (4 years 1 month)- Managing diaries and organising meetings and appointments, often controlling access to the manager/executive - Booking and arranging travel, transport and accommodation - Reminding the manager/executive of important tasks and deadlines Duties and responsibilities: personal Assistant to CEO • Acted as a first point of contact • Dealt with correspondence and phone calls • Organising events and conferences • Typing, compiling and preparing reports, presentations and correspondence • Managing databases and filing systems • Implementing and maintaining procedures/administrative systems • Liaising with staff, suppliers and clients • Collating and filing expenses • Miscellaneous tasks to support the CEO • Maintain relationships with the public a
- HTraining managerHH Real promotionsJan 2010 - May 2011 (1 year 5 months)Training promoters Sales HR
- TMarketing and Sales officerThikila EnterprisesJan 2010 - Jun 2011 (1 year 6 months)- Switchboard Operation - Banking - Book keeping/ accounting Reason for leaving: Head Hunted by The Bible Society
- Customer care centre consultantMTNFeb 2008 - Nov 2008 (10 months)Duties and responsibilities: • Customer Services • Sell MTN products over the counter • Banking • Book keeping/ accounting • Administration duties • Frontline duties Reason for leaving: End of Fixed Term Contract
Education
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- Public relations managementVaal University of TechnologyJan 2004 - Jan 2009 (5 years 1 month)
- SIGSCE, High school/secondary diplomas and certificatesSifundzani High SchoolJan 2001 - Dec 2003 (3 years)
- KNQF3, High school/secondary diplomas and certificatesKooringal HighJan 1999 - Dec 2001 (3 years)
Projects
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- Bfull cycle reruitmentBible Society of SwazilandJun 2011 - Aug 2014 (3 years 3 months)