Alejandro Hernández Hincapie

Alejandro Hernández Hincapie

About

Detail

Operations & Workflow Specialist | CRM & Marketing Automation | Back Office & Client Success | Executive Assistant
Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 25% verified
  • E
    Executive Assistant | Automation & CRM Specialist public Remote experience
    Jun 2024 - Current (2 years)
    I work closely with the CEO to enhance operations through process automation, CRM management, and funnel optimization. My role involves developing custom marketing and sales automation strategies using GoHighLevel (GHL) and other tools to improve efficiency. By streamlining workflows, managing CRM data, and automating communications, I help ensure that client interactions are seamless and conversion-focused. I also handle website and funnel development, designing and optimizing high-converting pages that enhance user experience and lead generation. My focus is on personalized automation, leveraging email and SMS campaigns to create targeted, data-driven strategies. Beyond automation, I work on client solutions and strategy, identifying key
  • T
    Intake Specialist | Client Acquisition & Legal Support public Remote experience
    The law firm of Rosina C Stambaugh
    Feb 2023 - Dec 2023 (11 months)
    As an Intake Specialist for an immigration law firm, I played a key role in client acquisition, case evaluation, and relationship management. I conducted initial consultations, assessing potential clients' cases, determining eligibility, and providing accurate legal information to guide them through the process. By maintaining clear and effective communication, I successfully converted leads into paying clients, exceeding monthly sales goals and directly contributing to the firm’s growth. In addition to intake, I leveraged CRM tools to track cases, manage follow-ups, and improve client retention strategies. I developed personalized follow-up systems, ensuring clients stayed engaged and informed. I also handled legal administrative tasks, i
  • Lean Staffing
    Senior Billing Specialist verified_user Verified experience public Remote experience
    Lean Staffing
    Jan 2021 - Mar 2025 (4 years 3 months)
    In my role as a Senior Billing Specialist at Lean Solutions Group, I focus on dispute resolution, invoice auditing, and financial compliance to ensure accuracy and minimize revenue losses. I work closely with carriers, internal teams, and stakeholders to investigate and resolve billing discrepancies, negotiate contested invoices, and recover lost revenue. My role demands strong analytical skills, problem-solving abilities, and effective communication to maintain financial stability and optimize billing workflows. Beyond dispute resolution, I conduct detailed financial audits to verify invoice accuracy and compliance, identifying overcharges, duplicate billings, and missed payments. I have developed strategies to improve billing processes,
  • T
    Team Leader | eBay Customer Support
    Teleperformance Colombia, LLS, Remote Work
    Jun 2019 - Jan 2021 (1 year 8 months)
    I began as a Customer Support Agent, assisting eBay sellers with account management, listing optimization, and payout integrations. Due to my strong performance and problem-solving skills, I was promoted to Team Leader, where I led a high-performing support team, ensuring excellence in customer satisfaction and KPI achievement. 🔹 Leadership & KPI Achievement: Led a team of X agents, ensuring 100% adherence to eBay's KPIs (CSAT, FCR, AHT). Trained and mentored team members, improving overall resolution efficiency and response times. Conducted performance analysis and coaching sessions, increasing seller satisfaction scores. 🔹 Customer & Seller Support Excellence: Provided high-level issue resolution, ensuring seamless transactions
Education verified_user 0% verified
  • Universidad Konrad Lorenz
    Marketing Student
    Universidad Konrad Lorenz
    Aug 2020 - Current (5 years 10 months)