Hilda Pamela Peña castellanos

Jobs 0% verified

Customer Service Representative — PBM Manager

EmpiRx Health

Feb 2026 - Mar 2026 (2 months)

• Acted as liaison between PBM operations and plan sponsors, members, and pharmacy networks. • Applied PBM domain knowledge to ensure seamless benefit administration and claims resolution. • Maintained client interaction records and coordinated with clinical and operations teams.
Customer Service Representative — Samsung Home Depot

Samsung

Dec 2024 - Mar 2026 (1 year 4 months)

• Assisted customers and store representatives with order tracking, delivery status, and escalations. • Provided troubleshooting guidance for product issues and coordinated timely repair services. • Verified product availability and delivery schedules to ensure accurate information for all parties.
Customer Service Representative — Samsung Lowe's Special Order Support

Samsung

Jan 2024 - Dec 2024 (1 year)

• Assisted Lowe's representatives with delivery time inquiries for Samsung special orders. • Checked product availability and guided agents toward comparable models when needed. • Monitored shipment tracking to ensure order accuracy and overall customer satisfaction.
Customer Service Representative — Samsung Exchanges & Refunds

Samsung

Oct 2022 - Jan 2024 (1 year 4 months)

• Handled customer inquiries on warranty and service policies with proactive communication. • Processed product exchanges and refunds in compliance with company guidelines and standards. • Coordinated with logistics teams to ensure accurate and timely completion of all requests.
A

Customer Service Representative

Assurant T-Mobile

Feb 2021 - May 2021 (4 months)

• Assisted customers with mobile device insurance claims, repairs, and troubleshooting. • Provided clear information about device replacement options and insurance coverage terms. • Delivered empathetic support to maintain high customer satisfaction and retention rates.

Education 0% verified

Hilda Pamela Peña castellanos

About

Detail

Timeline

Résumé