Hilda Melisa Alcala Huaman

Hilda Melisa Alcala Huaman

About

Detail

Customer service representative, Corporate Filing Specialist, Social Security Case Manager
Peru

Contact Hilda regarding: 

work
Full-time jobs
Starting at USD12/hour
Flexible work
groups
Networking

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • R
    Social Security Case Manager public Remote experience
    Rob Levine & Associates, Ltd.
    Apr 2023 - Current (2 years 3 months)
    Preparation and submission of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) applications to the Social Security Office (SSO). I make outbound calls to clients and assist in scheduling appointments. I assist clients via text messages, emails, and phone calls. Proficiently use Smart Advocate, Phone Burner, Ring Central, Outlook, etc.
  • ZenBusiness
    Corporate Filing Specialist
    ZenBusiness
    Jun 2021 - Apr 2023 (1 year 11 months)
    I prepared Articles of Organization (LLC) for clients in various states across the United States. Submission of the necessary documentation to the respective Secretary of State. Handle the process to ensure timely filing. Provide clients with the confirmation documents upon receipt. I obtained the Employer Identification Numbers (EIN) from the Internal Revenue Service (IRS) for clients. Prepared and submitted various filing types such as: Amendments Filing, DBA (Doing Business As), and Certificates of Good Standing. Expertly navigated and used tools such as Okta, Salesforce, Slack, Gmail, Webmail and Zoho email.
  • DoorDash
    Bilingual Customer Service Representative
    DoorDash
    Aug 2020 - Jun 2021 (11 months)
    Effectively address and resolve various types of customer concerns, including payment delays, account inquiries, driver-relates issues during delivery, and troubleshooting. Provide excellent customer service and support through inbound calls, live chats, and email. Strong problem-solving skills and the ability to handle customer inquiries in a professional and timely manner. Utilized various software tools, including Five9, Salesforce, Okta, Outlook, Amazon calls, Slack, Zoom, etc.
  • E
    Medical Appointment Coordinator
    EUROAMERICAN ASSISTANCE
    Mar 2020 - May 2020 (3 months)
    I facilitated the scheduling of medical appointments for travelers through chat platforms. Excellent Organizational skills to provide clear and concise instructions to travelers regarding their appointments. Collaborated closely with healthcare providers to obtain medical records. Translated medical records from English to Spanish. Conducted calls to hospitals and clinics across America, Europe, Oceania, and Asia. Experience with data entry of prescriptions and medical conditions. Used specialized applications such as BYOM, Gmail, Webmail, TeamViewer, and Zoiper to perform medical coordinator tasks.
Education verified_user 0% verified
  • L
    Translation public Remote experience
    LITS, Lima Institute of Technical Studies
    Aug 2023 - Current (1 year 11 months)
  • ICPNA
    Advanced Program of English, Language Proficiency
    ICPNA
    Aug 2016 - Aug 2019 (3 years 1 month)