Bryan Geovanny Herrera Martinez

Bryan Geovanny Herrera Martinez  new_releases

About

Detail

Costumer service maganer
Honduras
Contact Bryan regarding: 
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Internships
Open to unpaid internships

Timeline

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Job
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Project

Résumé

Jobs verified_user 0% verified
  • C
    Head of Dispatcher public Remote experience
    Colibri Services LLC
    Jan 2025 - Current (1 year 5 months)
  • Paricus
    Costumer Service
    Paricus
    Oct 2023 - Sep 2024 (1 year)
  • N
    Politic Surveys Managment
    NexGen
    Sep 2022 - Dec 2022 (4 months)
  • NexGen Soluciones
    Survey agent Supervisor
    NexGen Soluciones
    Sep 2022 - Nov 2022 (3 months)
    - As a Survey Agent Supervisor, I was responsible for overseeing a team of agents, ensuring effective scheduling and coordination of their activities to optimize productivity. My role required a strong focus on management and attention to detail, particularly in maintaining confidentiality and fostering effective customer communication and engagement. Additionally, I managed documentation and provided email support to streamline operations. I also utilized my skills in schedule planning and troubleshooting to address any issues that arose promptly. While billing was not a primary focus of my role, I was tasked with calculating the hours worked by agents and determining the total payable hours, which contributed to accurate financial reporti
  • S
    Trip reservation and booking
    Sentry Management Solutions,
    Jan 2019 - Mar 2022 (3 years 3 months)
    As a Trip Reservation and Booking specialist, I provided exceptional customer service, ensuring a seamless experience for clients throughout the booking process. I utilized CRM tools to manage customer interactions effectively and enhance sales development strategies. My role involved meticulous attention to detail, particularly in reviewing all vehicle documentation to ensure accuracy and compliance, including the verification of commercial insurance coverage to safeguard against potential accidents or incidents. This comprehensive approach not only improved customer satisfaction but also reinforced our commitment to safety and reliability in travel services. • Leveraged patient communication skills, honed through coordinating non-emergenc
  • S
    Customer service Representative
    Sentry Managment, LLC.
    Jan 2019 - Jan 2022 (3 years 1 month)
  • D
    Biomedical, electrical, and electronic Technician
    Dimex Medica
    Jan 2018 - Jan 2019 (1 year 1 month)
    As a Biomedical, Electrical, and Electronic Technician, I was responsible for the installation, maintenance, and repair of medical equipment, ensuring optimal functionality and compliance with safety standards. I collaborated with healthcare professionals to troubleshoot issues and provided technical support to enhance the efficiency of medical operations. Additionally, I gathered equipment information and prepared training materials, which facilitated effective training sessions for hospital staff. My role also involved providing customer service and support to hospitals regarding the use of various medical equipment, ensuring that users were well-informed and confident in operating the devices. Furthermore, I promoted new maintenance cont
  • Startek Honduras
    Soft sales
    Startek Honduras
    Apr 2017 - Jan 2018 (10 months)
  • Allied Global
    Costumer service
    Allied Global
    Apr 2013 - Jun 2015 (2 years 3 months)
Education verified_user 0% verified
  • C
    Technician Bilingual in call
    CEUTEC, University
  • I
    Technician Electrical Professional and high
    Institute Dr Doroteo Varela Mejia.
  • D
    Technician Electrical Professional and high school
    Dr Doroteo Varela Mejia.
  • T
    Technician Bilingual in call center skills
Projects (professional or personal) verified_user 0% verified
  • N
    Next Gen solutions
    Sep 2022 - Nov 2022 (3 months)