Hernan Raul Acosta Ospina

Project manager

Zensar Technologies

Jul 2022 - May 2024 (1 year 11 months)

I directed the development and implementation of IT projects to ensure alignment with business partner expectations and SLAs. My role encompassed project initiation, planning, execution, monitoring and control, and closure using both waterfall and agile methodologies. I maintained information integrity and quality throughout the organization while managing risks, procurement, and quality assurance processes. Leading a cross-functional team of up to 14 members, I coordinated activities among local partner organizations, production lines, service delivery teams, and customers. As a Customer Success Manager outsourced to Cisco, I managed projects spanning the USA, Canada, and Latin America, focusing on delivering value and ensuring client sati

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Incident and change manager lead

Accedotech

Aug 2021 - Jul 2022 (1 year)

I oversaw incident and change management for both physical and technological infrastructure, generating regular reports and evaluating customer loyalty through service indicator compliance analysis. I implemented service enhancement initiatives via focused projects and updated policies to optimize information and communication technology practices. Additionally, I conducted training sessions on technological management methodologies and corporate processes for IT personnel and clients. Leading a dispersed team of up to 6 members across Nicaragua and Colombia, I facilitated meetings with clients in the USA and India to ensure seamless communication and collaboration.

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Senior Operations Consultant

Sonda Colombia SAS,

Feb 2021 - Apr 2021 (3 months)

I built, deployed, and coordinated networking projects, elaborated reports, and performed support activities and management on network infrastructure based on Cisco equipment (WLC, routers, switches, UCS servers, AP). I ensured provider compliance with SLAs agreed upon with customers, followed up on customer requirements and incidents, and made improvements following ITIL processes. Additionally, I managed a team of two people, leading projects and support activities to meet customer needs effectively.

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Pre post sales engineer

Logicalis Colombia S.A.S

May 2019 - Oct 2020 (1 year 6 months)

I coordinated a unified communications and collaboration project at Banco Agrario, which has nearly 300 branches across Colombia, deploying Cisco devices and platforms. I led a help desk team of three IT engineers and two technical speacilists, created monthly reports, handled quotes with technical service providers, and managed billing with the customer. My role involved establishing requirements and addressing incidents with various customers and manufacturers. I managed virtual machines using VMware, monitored and managed routers, unified communications and collaboration systems, switches, wireless controllers, APs, and Cisco UCS servers. Additionally, I administered backup, restore, and management platforms like Cisco Prime, ensuring s

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IT Director

Innovate Soluciones Tecnologicas S.A.S

Sep 2018 - Feb 2019 (6 months)

I directed the technology area of the company, leading a support team composed of three technical specialists. My responsibilities included making quotations and sales of technological equipment, describing, building, and coordinating projects for small and medium business customers, creating management reports, and conducting follow-up visits to customers to identify new project opportunities and improve services. I worked with technologies such as Microsoft Azure, Office 365, Linux, Windows Server, cPanel, HP servers, TP-Link, and Ubiquiti. Additionally, I built secure platforms for clients, implementing security policies and data privacy measures with the integration of Windows Server and SQL Server policies, and establishing roles and p

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Project engineer

Sona Green Technologies

Oct 2016 - Sep 2018 (2 years)

I designed, assisted in the sales process, and coordinated Cisco projects, developing client reports and managing support activities for network infrastructure based on Cisco equipment and services (WLC, routers, switches, UCS servers, APs, unified communications, and collaboration). Utilizing PMBOK methodologies, I led project teams of up to 8 members, including partners and the delivery team, ensuringeffective project initiation, planning, execution, monitoring, controlling, and closing to achieve customer satisfaction and project success.

Information technology support engineer

Infomedia Service S.A.

Sep 2014 - May 2016 (1 year 9 months)

I coordinated the help desk at Recamier S.A., overseeing the resolution of requirements and incidents related to desktop computers, laptops, and the VoIP solution across 8 different sites, including one in Miami. Additionally, I managed technology product interactions between Recamier and Infomedia, conducting training on services such as the web platform for video conferencing, VoIP solutions, and the Microsoft Office suite. I also handled the monitoring, configuration, and maintenance of the VoIP solution, encompassing switches, routers, and the Cisco Call Manager server. In this role, I led a team of up to 3 technical specialists, ensuring efficient operations and excellent service delivery.

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Information technology support engineer

S-innovatec Soluciones e Innovación Tecnológicas

Jun 2013 - Aug 2014 (1 year 3 months)

I implemented, administered, and supported data networks, including the assembly and configuration of Ubiquiti, D-Link, and Linksys access points. I designed and set up electronic security systems, integrating both analog and IP cameras and alarms with remote viewing capabilities. Additionally, I provided technical support for desktops, laptops, and servers running Microsoft Windows, Mac OS, and Linux operating systems. I managed Active Directory on Windows Server for user and group management and handled web administration tasks using cPanel.

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Technical support associate

Centro de Diagnostico Automotor del Valle Ltda

Apr 2010 - Aug 2012 (2 years 5 months)

- schedule and execute of corrective, preventive, and predictive maintenance of electronic and electromagnetic systems, also perform supervision and maintenance of the company's electric structure and luminaries. - Developed ability to create solutions to failures and errors in electronic and electrical-mechanical equipment, learned to perform preventive maintenance to achieve a stable functionality of the equipment and manage communication.

Hernan Raul Acosta Ospina

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Hernan's behavioral traits
Hernan's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.