Hernan Mauricio Perdomo Reyes

A

High School English Teacher

Alejandro de Humboldt School

May 2021 - Jul 2023 (2 years 3 months)

• Developed and implemented engaging lesson plans that aligned with state curriculum standards and catered to diverse learning styles. • Conducted thorough assessments of students' academic progress, including both formative and summative evaluations. • Fostered a positive and inclusive classroom environment conducive to learning and personal growth. • Integrated technology tools such as interactive whiteboards and educational software to enhance teaching and learning experiences. • Provided timely feedback to students on assignments and assessments to support their academic development. • Collaborated with colleagues on curriculum planning, instructional strategies, and student support initiatives. • Organized and supervised extracurricula

D

Operations Supervisor

DSV Global Transport and Logistics

Sep 2019 - Jul 2020 (11 months)

• Managed daily operations within the air and sea logistics department, ensuring smooth and efficient workflows. • Supervised a team of 15 logistics coordinators and specialists, providing leadership, guidance, and training as needed. • Coordinated with clients to understand their logistical needs and developed tailored solutions to meet their requirements. • Monitored shipment schedules and ensured timely delivery of goods in compliance with international shipping regulations. • Oversaw the handling of customs clearance processes, ensuring adherence to import/export laws and regulations. • Implemented quality control measures to maintain high standards of service delivery and customer satisfaction. • Optimized operational processes to impr

K

Customer Excellence Account Manager

KUEHNE & NAGEL SAS

Sep 2015 - Aug 2019 (4 years)

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. • Operational Oversight: Oversee the delivery of products or services to key accounts, ensuring that all operational aspects meet the clients' needs and expectations. • Account Strategy Development: Develop strategic plans to improve client satisfaction, address their needs, and identify opportunities for upselling or cross-selling. • Performance Monitoring: Track and analyze key performance indicators (KPIs) related to the operational performance and client satisfaction. • Problem Resolution: Act as the main point of contact for clients, addressing and resolving any issues or concerns promptly. • Collaboration: Work closely with intern

K

Seafreight Import Customer Service

KUEHNE & NAGEL SAS

Nov 2014 - Sep 2015 (11 months)

Client Interaction: Managed daily communication with clients via phone, email, and in-person meetings, addressing inquiries related to shipping, logistics, and freight forwarding services. Shipment Coordination: Coordinated the scheduling and tracking of shipments, ensuring timely pickup, transit, and delivery of goods. Liaised with carriers, drivers, and warehouses to monitor progress and address any delays or issues. Documentation Management: Prepared and reviewed shipping documents, including bills of lading, invoices, customs declarations, and import/export paperwork to ensure compliance with international regulations. Problem Resolution: Resolved customer complaints and issues related to shipments, such as delays, damages, and discrepa

Import Customer Service

Panalpina

Sep 2010 - Nov 2014 (4 years 3 months)

Client Interaction: Managed daily communication with clients via phone, email, and in-person meetings, addressing inquiries related to shipping, logistics, and freight forwarding services. Shipment Coordination: Coordinated the scheduling and tracking of shipments, ensuring timely pickup, transit, and delivery of goods. Liaised with carriers, drivers, and warehouses to monitor progress and address any delays or issues. Documentation Management: Prepared and reviewed shipping documents, including bills of lading, invoices, customs declarations, and import/export paperwork to ensure compliance with international regulations. Problem Resolution: Resolved customer complaints and issues related to shipments, such as delays, damages, and discrepa

Hernan Mauricio Perdomo Reyes

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Hernan's behavioral traits
Hernan's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.