Hernaldo Chamorro Customer Service & Support | Appointment Setter | Chef |

Sales Development Representative

Top Floor Marketing

Sep 2025 - Current (9 months)

Sales Development Representative responsible for generating qualified leads, conducting B2B outreach, and scheduling appointments with potential clients. Skilled in identifying business opportunities, building relationships, and supporting the sales team to drive revenue growth and achieve company targets.

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Bilingual Customer Service For a Law Firm

Alonso & Alonso

Aug 2024 - Current (1 year 10 months)

As a Bilingual Customer Service representative for a law firm, I served as a legal operator, guiding calls to the appropriate departments based on clients' needs. I was also responsible for creating escalations to enhance the customer experience with the company. Additionally, I acted as the first point of contact for clients, ensuring that their inquiries were directed correctly. My role involved checking billing information and maintaining accurate notes to provide clients with tracking numbers and updates on refund statuses, which further streamlined our service delivery and improved client satisfaction. Furthermore, I effectively managed my responsibilities while working remotely, demonstrating my ability to maintain high levels of prod

Customer Service Representative

Paricus

Jul 2023 - Jun 2024 (1 year)

As a Customer Service Representative, I was responsible for providing technical support for phone lines and internet access, assisting customers with signal restoration, plan changes, and purchasing minutes or internet services. Additionally, I provided technical assistance to sales agents, which included activating phone lines and replacing devices associated with customer accounts. I also managed email communications, responding to requests for plan changes, providing tracking numbers, and giving updates on escalations, ensuring a seamless customer experience and effective resolution of inquiries. Furthermore, I effectively adapted to remote work, delivering telecommunication support from a distance, which enhanced my ability to assist cu

Appointment setter

Momentum Solar

May 2023 - Aug 2023 (4 months)

As an Appointment Setter, I was responsible for effectively managing the scheduling of appointments and ensuring a seamless communication process with potential clients. My role required a high level of attention to detail, as I needed to be attentive to all aspects of the lead's home to provide tailored solutions. Additionally, I utilized problem-solving skills to address any inconveniences that arose regarding the placement of solar panels, offering potential solutions to ensure client satisfaction and successful appointment outcomes. Furthermore, my task management abilities were essential in organizing and prioritizing appointments to maximize efficiency and meet company goals. I also performed virtual assistance tasks by scheduling app

Driver support

Teleperformance Spain

Jan 2023 - May 2023 (5 months)

In my role as Driver Support, I was responsible for providing assistance and guidance to drivers, ensuring they had the necessary resources to perform their duties effectively. I facilitated communication between drivers and management, addressing any concerns or issues that arose during their shifts. Additionally, I managed the scheduling of drivers to optimize routes and improve efficiency. I also handled payment management, ensuring that drivers were compensated accurately for the schedules they completed, particularly in instances where the platform failed to process payments or generate delivery reports. This aspect of my role was crucial in maintaining driver satisfaction and trust in the system.

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Customer Service

IBEX Global Inc

Jan 2022 - Jan 2023 (1 year 1 month)

*Handle real-time Customer inquiries about their orders. *Cancellation and refund of orders. *Driver's assistance with Real-time location, addition, removal, and payment of schedules. *Banking assistance for the Driver's account provided by the company, including unrecognized transactions, requests for Debit Cards, and cancellation of them.

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Head Chef & CEO

Delicias del Libano

Feb 2018 - Current (8 years 4 months)

*In charge of creating, quoting, and designing menus for private events.* *Head Chef* *Staff management* *Additionally, as CEO of the company, I oversee the quotation process, manage event scheduling, and update the company’s price list. I also engage in branding activities, such as creating new logos and social media posts, ensuring our online presence is strong. Furthermore, I handle communications that require our full attention, demonstrating my commitment to customer service and operational excellence. I utilize Microsoft Excel to streamline the quotation process and maintain an organized list of products and utensils, which enhances our operational efficiency and supports effective decision-making. My role also encompasses sales

Hernaldo Chamorro

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