Henry Bruno Falcon Santamaria

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External Evaluator of Innovation Projects

Proinnóvate

Jun 2024 - Current (1 year 2 months)

Member of the staff of external evaluators for assigned projects in the various competitions held by the institution (freelance).

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Innovation Lead

Inversiones La Cruz

Apr 2024 - Jun 2024 (3 months)

Inversiones La Cruz is a financial company with more than 25 years in the Peruvian market and more than 80 agencies in Peru. Achievements: • Design the corporate innovation roadmap. • Lead and conduct an open innovation hackathon on behalf of the company. Job functions: • Develop and execute the company's innovation strategy with a focus on new products and channels and new business development. Identify market opportunities and emerging trends in the financial sector. • Lead innovation projects from idea to implementation. Collaborate with different departments (technology, marketing, operations, risks, etc.) to ensure the success of the projects. • Design and develop new financial products that meet the changing needs of customers. • Co

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Product Owner

VISIVA

Jul 2023 - Apr 2024 (10 months)

VISIVA is an educational corporation that includes Certus, Toulouse Lautrec and UCAL. It has eight locations and is present in Lima, Arequipa and Chiclayo. Achievements: • Execution of the teaching cost efficiency project achieving savings of US$ 1.8 million. • Implementation of an automation and digitalization platform for documentary procedures for students. • Improvement and standardization of the university ID process for the 3 companies of the corporation, managing to reduce the processing time from 14 to 4 weeks. Job functions: • As Product Owner: Manage the backlog of the core academic systems and lead the Development Squad. Lead the sprints, prioritize the requirements and align the solutions to the corporate strategy. • As Head o

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Co-Founder and Director of Technology, Disruption and Startups

Govtech Perú

Nov 2020 - Current (4 years 9 months)

Govtech Perú is a non-profit organization dedicated to promoting spaces for collaboration between the public and private sectors, promoting digital initiatives and solutions to accelerate public sector innovation. Responsibilities: - Evaluate, direct and monitor the value creation strategy through the use of technologies in the organization and in the projects in which it participates. - Align processes and technologies with the strategic objectives of the organization. - Evaluate, investigate and propose the application of effective technologies, standards and appropriate frameworks for the development of projects or initiatives. - Promote training and the use of disruptive tools and techniques in key projects or activities. - Establish t

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Head of Service Channels

San Ignacio de Loyola University

Nov 2020 - Jul 2023 (2 years 9 months)

San Ignacio de Loyola University is an educational corporation in Peru. Achievements: - Implementation of a new WhatsApp channel for student support. - Implementation of an omnichannel customer service model that included a reengineering of the customer service process and the implementation of a platform called Sagicc. This project was deployed in the Customer Service, Helpdesk, Credits and Collections, Admission, Alumni and Tutoring departments, involving more than 150 users of the corporation. - Improvement of the student satisfaction indicator from 60% to 85%. - Deployment of a new flexible enrollment model that involved important changes in the academic core systems and student mobile application. Job functions: - Design and supervis

Process and Continuous Improvement Senior Consultant

Tecsup

Mar 2019 - Oct 2020 (1 year 8 months)

Achievements: - Implementation of a massive course deployment model in the LMS Canvas. This allowed reducing the process time from 8 to 2 weeks. - Leadership of the Customer Experience project that allowed implementing a portfolio of 8 improvements in the specialized "School of Operators" program. Job functions: - Achieve efficiency and continuous improvement of the processes of the different departments of the institution in order to meet the objectives set, in permanent coordination with the leaders of the business units, through effective management of performance indicators. - Execution of process transformation initiatives and projects that involve the collection of information, analysis, design and improvement proposals, applying inn

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Continuous Improvement Senior Consultant

Redondos

Jun 2018 - Mar 2019 (10 months)

• Management of a portfolio of 7 improvement projects involving Food Production, Logistics, Accounting, Treasury, Accounting, People Management, Training processes. • Leading transformation and process improvement projects (focused and transversal to the business). • Surveying and diagnosing the organization's processes assigned for design or improvement. • Analyzing process information (metrics), identifying opportunities for improvement and proposing solutions aligned with the corporate strategy. • Training stakeholders in management and improvement methodologies based on good practices. • Promoting a culture of continuous improvement.

Consultant

BDO Perú

Nov 2016 - Jun 2018 (1 year 8 months)

BDO Consulting is a company with more than 30 years of presence in Peru, and is part of BDO International, one of the most important Audit and Consulting firms locally and worldwide. Leadership and execution of consulting projects in information technologies, processes and risks for client portfolio in Peru (11 projects in large companies from different industries). Main projects: - Poultry: Process redesign and risk analysis projects in two leading companies in their region applying BPMN. - Banking: Diagnostic projects for the implementation of core banking at Banco de la Nación and Banco de Comercio. - Building: ERP software evaluation and selection projects at San Martín Contratistas Generales and Los Portales. - Education: Process red

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IT Assistant

JJC Contratistas Generales SA

Sep 2015 - Nov 2016 (1 year 3 months)

JJC is a Peruvian company in the Construction sector with more than 70 years of foundation. Achievements: Two projects executed: "UDE Indicators" and "Construction File". Job functions: - Management, implementation and deployment of new ECM (Enterprise Content Management) projects based on the OnBase platform and BI (Business Intelligence) based on the QlikView system at corporate level (administrative offices and construction sites in Lima and Province). - Management and assistance of the current ECM project portfolio: (Worker File, Insurance Management, Recruitment and Selection of Personnel, Construction File). - Training of ECM users and first and second level support. - Support in the identification and implementation of improvement

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IT Intern

JJC Contratistas Generales SA

May 2014 - Aug 2015 (1 year 4 months)

Achievements: - Two projects executed: Personnel Recruitment and Selection System and Insurance Management System. Job functions: - Support in the administration, coordination and monitoring of new document management system (ECM) projects based on the OnBase platform for the following areas: Central File (Employee File), Administration (Insurance Management), Human Resources (Personnel Recruitment and Selection Process). - First level support to ECM users. - Gathering information for process analysis based on KPI and OKR. - Preparation and updating of procedures.

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Business Intern

Linea Amarilla SAC Via Parque Rimac

Mar 2014 - May 2014 (3 months)

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Business Intern

Banco de Crédito del Perú

Jul 2012 - Oct 2013 (1 year 4 months)

Banco de Crédito del Perú is a Peruvian company in the banking sector with more than 130 years of existence and is the largest bank in the country. Achievements: - Implementation of an Information Security System for the BCP Agent channel. The final result was the implementation of availability, integrity, confidentiality and authentication controls where they did not exist before. - Implementation of a Reverse Charge and Truncated Transaction Registration System. The average response time was reduced from 18 to 2 days. Job functions: - Support in the administration of the department database. - Support in the administration and monitoring of payments to suppliers. - Support in process improvement. - Updating reports of the department mai

ICT Intern

Edelnor

Jun 2011 - Mar 2012 (10 months)

- Support in the redefinition of IT processes, both for operations management and development management based on ITIL and CMMI. - Support in identifying opportunities for improvement in current processes in all cycles covered by each process and updating them. - Support in monitoring the execution of control activities for compliance with internal regulations in all Endesa companies.

Henry Bruno Falcon Santamaria

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