H

Henry Fajardo

About

Detail

Bogota D.C., Colombia

Contact Henry regarding: 
Flexible work
Starting at USD50/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Magic
    Senior Business Development Manager
    Magic
    Aug 2023 - Current (3 years 1 month)
    Senior business development professional specializing in offshore staffing and AI-powered virtual assistant solutions. Adept at managing mid-market and enterprise accounts globally, with a focus on driving revenue, launching strategic initiatives, and fostering executive-level relationships. Strong track record of exceeding targets and leading innovation projects within fast-paced B2B environments. Key Responsibilities: • Managed the entire sales cycle, from prospecting and discovery to closing, onboarding, and client expansion. • Built and nurtured relationships with Directors, VPs, and C-level executives, while coordinating with mid-level managers during service onboarding and implementation. • Focused on retention and upselling strate
  • Apiux Tecnología
    Business Development Manager
    Apiux Tecnología
    Sep 2022 - Jul 2023 (11 months)
    • Spearheaded the North American sales function, focusing on B2B sales for mid-market and enterprise clients. • Sold cloud solutions, including Google Cloud migrations, maintenance, integration services, and process automation. • Managed a team of Account Executives and SDRs while overseeing sales operations, reporting directly to the executive board. • Owned and led the sales process from discovery through onboarding, with a strong focus on complex and enterprise-level deals. • Directed pipeline management and forecasting, aligning with executive KPIs such as monthly discovery calls, pipeline progression, and onboarding metrics. • Partnered with internal technical teams to ensure smooth delivery, from technical fit assessments to dep
  • Team International
    Business Development Representative
    Team International
    Sep 2021 - Sep 2022 (1 year 1 month)
    Identified and prospected new B2B opportunities within mid-market and enterprise accounts • across North America. • Conducted discovery calls to assess client needs related to automation, digitalization, and innovation processes. • Qualified leads against budget, authority, need, and timeline (BANT methodology) to ensure alignment with company offerings. • Maintained a healthy pipeline and collaborated closely with Account Executives to ensure smooth lead handoff and pipeline progression. • Participated in pilot projects aimed at improving outbound lead generation strategies and optimizing internal SOPs for greater consistency. Software Development Analytics & Business Intelligence & Services • Process (RPA) Sales Cycle Involvement: •
  • UnitedHealth Group
    Senior Customer Service Associate
    UnitedHealth Group
    Apr 2021 - Sep 2021 (6 months)
    • Delivered high-level customer service to international students and university administrators regarding United Healthcare Student Resources plans. • Handled escalated and complex cases involving claims processing, policy coverage, billing issues, and benefit explanations. • Provided personalized support and problem resolution to ensure member satisfaction and retention. • Collaborated with internal departments such as claims, underwriting, and compliance teams to resolve customer concerns efficiently. • Assisted in training and mentoring new hires within the customer service team to uphold service quality standards. • Maintained accurate documentation of interactions in CRM systems and ensured compliance with HIPAA and int
  • Scotiabank
    Customer Care Advocate
    Scotiabank
    Jun 2018 - Jan 2021 (2 years 8 months)
    • Managed inbound and outbound client interactions related to personal and business banking products, with a focus on credit cards, lines of credit, mortgage accounts, and wealth management services. Delivered personalized financial assistance by addressing queries about account statuses, payment schedules, investment options, and credit product features. • Resolved escalated customer issues, including disputes, payment adjustments, and service-related concerns, while ensuring compliance with Scotiabank's internal policies and financial regulations. • Guided customers through complex banking processes such as loan restructuring, investment product inquiries, and mortgage modification procedures. • Provided proactive financial advi
Education verified_user 0% verified
  • Universidad Santo Tomás Colombia
    Bachelor of International Business
    Universidad Santo Tomás Colombia
    Feb 2019 - Nov 2023 (4 years 10 months)