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Henry Antonio Alfonso Paris

About

Detail

Customer service/Quality Assurance specialist
Bogotá, Bogota, Colombia
Contact Henry regarding: 
work
Full-time jobs
Starting at USD1k/month

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
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    Customer Service Representative / Support Specialist
    IntouchCX (OPTAVIA Account)
    Jan 2021 - Mar 2026 (5 years 3 months)
    • Managed 70–90 daily customer interactions (calls, chat, email) for U.S. clients • Maintained 95% Customer Satisfaction (CSAT) • Achieved Average Handle Time (AHT) of 420 seconds • Maintained negative ACW (-1 minute avg.) • Documented and tracked 100+ weekly cases • Escalated complex issues while preserving customer trust
  • I
    Support / Escalation Specialist
    IntouchCX (OPTAVIA Account)
    Jan 2021 - Dec 2025 (5 years)
    • Provided real-time support to 15–25 agents • Handled 20+ weekly escalations • Delivered weekly KPI feedback sessions • Evaluated 30+ calls per week • Improved team metrics including CSAT, AHT, and FCR
Education verified_user 0% verified
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    High School Diploma
    Jan 1999 - Dec 2005 (7 years)