HENRIKUS DIOSPHINO Ops / RR LSBL Bjm

Business Consultant

Stone Creek Global

May 2025 - Current (1 year 2 months)

As a Business Consultant, I provided strategic insights and management consulting services to enhance operational efficiency and drive growth for clients. My expertise in lead generation and marketing strategies enabled businesses to expand their market reach effectively. I utilized Salesforce and HubSpot to streamline client onboarding processes, ensuring a seamless transition and fostering strong client relationships. Additionally, my experience in project planning and strategic planning allowed me to develop tailored solutions that addressed specific business challenges. While customer support was not a primary focus, I recognized its importance in maintaining client satisfaction and loyalty, which ultimately contributed to successful B2

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Supply Chain Consultant

DMC CONSULTING

Feb 2025 - Current (1 year 5 months)

As a Supply Chain Consultant, I provided expert guidance on optimizing supply chain processes, ensuring efficiency and cost-effectiveness for clients. My role involved conducting thorough analyses of existing systems and implementing strategic planning initiatives that aligned with business objectives. I utilized Salesforce and Salesforce CRM to manage client relationships and track project progress, enhancing communication and collaboration. Additionally, I applied my project scheduling skills to ensure timely delivery of solutions. While customer service was not my primary focus, my understanding of customer interactions allowed me to better address client needs and foster stronger partnerships, ultimately contributing to successful proje

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Ops / RR

PT LINTAS SAMUDERA BORNEO LINE

Apr 2010 - Nov 2025 (15 years 8 months)

As an Ops / RR professional, I was responsible for overseeing operational vessel activities, ensuring efficient processes and high levels of customer satisfaction. My role involved managing customer relationships and utilizing lead generation and management strategies to drive sales development and account management. I also focused on data reporting to inform strategic planning and marketing initiatives. While Salesforce was not a primary tool in my role, I effectively collaborated with key customers such as AKR, SMART, and Vale, leveraging insights gained from these partnerships to enhance operational efficiency and customer engagement. Additionally, my understanding of telecommunications project management, although not directly applied,

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LOGISTICS - SHIPPING

GAC SAMUDERA INDONESIA

Jul 2009 - Mar 2010 (9 months)

As a Logistics - Shipping professional, I was responsible for overseeing the entire shipping process, ensuring timely and efficient delivery of goods while managing logistics operations. My role involved lead management and account management, where I maintained strong client relationships and engaged with customers to understand their needs. I utilized data reporting tools and Salesforce CRM to track shipments and optimize logistics workflows. Additionally, I leveraged Microsoft Excel and Microsoft 365 for data analysis and reporting, enhancing operational efficiency. While inbound calls were not a primary focus of my role, they were relevant in maintaining customer engagement and addressing inquiries, which contributed to a seamless clien

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LOGISTICS AND SHIPPING

PHILIPS NXP SEMICONDUCTORS

Jul 2006 - Jun 2009 (3 years)

As a professional in Logistics and Shipping, I have successfully managed the end-to-end logistics operations, ensuring efficient transportation and shipping processes that align with strategic business objectives. My role involved overseeing procurement and budget management, while also utilizing advanced skills in Microsoft Excel and Microsoft 365 for data analysis and reporting. I demonstrated strong leadership and negotiation abilities, fostering effective client relationship management (CRM) to enhance customer satisfaction. Additionally, I applied my knowledge of telecommunications project management to streamline communication processes within the logistics framework, ensuring that all stakeholders were informed and engaged. My commit

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LOGISTICS & SHIPPING

BISMA JAYA TOTAL EP INDONESIE

May 2005 - May 2006 (1 year 1 month)

HENRIKUS DIOSPHINO

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