Customer Success Manager with 15+ years of experience across SaaS, enterprise account management, and revenue retention. Track record includes cutting churn by 50%, reducing time-to-first-value by 30%, and contributing to $30M+ in annual recurring revenue across complex, multi-product portfolios. I believe the best CS work happens before a customer ever raises a red flag, building the kind of trust and visibility that makes problems preventable, not just solvable. Known for being hands-on with the data (ChurnZero, Salesforce, Power BI) while staying equally focused on the relationships that determine whether a renewal closes.
