Hemerzon Fernando Prado caicedo

Hemerzon Fernando Prado caicedo

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Implemetation Executive - Salesforce - Customer Satisfaction - Onboarding Specialist - Administrative Support.
Valle del Cauca Department, Colombia
Contact Hemerzon regarding: 
work
Full-time jobs
Starting at USD1.6k/month
Flexible work
Starting at USD12/hour

Timeline

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Résumé

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  • Veevart
    Implemetation Executive
    Veevart
    Aug 2022 - Current (3 years 9 months)
    As an Implementation Executive at Veevart, a U.S.-based museum management software company, my responsibilities include: Client Account Customization: Tailoring client accounts with their branding elements such as colors, logos, and forms to ensure a personalized experience. Data Migration: Overseeing the transfer of data from clients' previous systems, using tools such as Google Sheets and Excel to review, analyze, migrate, and upload clients' historical data into Salesforce, including contacts, leads, households, donations, memberships, shop items, tickets, and more. Ensuring data integrity and accuracy throughout the process. Client Training: Conducting over 24 Zoom training sessions to educate clients on platform functionalities, inc
  • Teleperformance Colombia
    service transfer coordinator
    Teleperformance Colombia
    Oct 2020 - Jul 2022 (1 year 10 months)
    I worked as a Service Transfer Coordinator at Sunrun, a U.S.-based home solar power company, where I managed the transfer of solar agreements during property sales. My key responsibilities included: Coordinating Agreement Transfers: Facilitated the transfer of Sunrun solar agreements from sellers to buyers when properties with solar panels were sold. Client and Realtor Support: Served as the main point of contact for buyers, sellers, and their realtors, answering questions regarding the solar panel system and agreement terms. Agreement and Legal Management: Explained the terms and conditions of the solar agreements, ensuring all parties understood their obligations. Lien Release Coordination: Worked with county offices to release any li
  • Sitel De Colombia S.A.
    Disputes (Fraud) Department representative
    Sitel De Colombia S.A.
    Jan 2020 - Oct 2020 (10 months)
    I was promoted to Dispute Representative for ADP's financial products, where I took on key responsibilities such as: Client Dispute Resolution: Led the efficient resolution of client disputes, ensuring a high level of customer satisfaction and timely case completion. Fraud Case Management: Managed investigations into fraudulent activity, protecting client accounts and maintaining financial integrity. Comprehensive Case Management: Oversaw case intake and management, ensuring all disputes were addressed thoroughly and resolved promptly. Proactive Communication: Conducted outbound calls and collaborated across departments to gather critical information for effective dispute resolution. This role sharpened my leadership, problem-solving,
  • Sitel De Colombia S.A.
    Bilingual Customer Service Representative
    Sitel De Colombia S.A.
    May 2019 - Jan 2020 (9 months)
    I worked as a Customer Service Representative for ADP, a U.S.-based financial company, where my responsibilities included: Handling Inbound Inquiries: Assisted customers with various inquiries related to their bank accounts, ensuring clear and helpful communication. Case Management: Opened and managed cases using the internal software platform, ensuring accurate documentation and follow-up. Delivering Exceptional Customer Service: Utilized strong soft skills to provide excellent support, building positive client relationships. Meeting Performance Metrics: Consistently exceeded internal performance KPIs, demonstrating high levels of efficiency and customer satisfaction.