Helen Felix Anyinmi

Dedicated Customer Service Professional with over 2 years of experience in managing high-volume customer interactions and exceeding performance targets. Proven ability to handle up to 100 customer accounts daily, achieving a 95% satisfaction rate by promptly resolving inquiries and issues within 24 hours. Skilled in leveraging comprehensive product knowledge to reduce return rates by 20% and boost cross-sell revenue by 15% through personalized recommendations. Demonstrates strong problem-solving abilities, maintaining a 90% first-contact resolution rate and an average response time under 30 minutes. Committed to continuous professional development, with a 100% completion rate of quarterly training programs, and adept at ensuring compliance with industry regulations to foster long-term customer relationships. Eager to contribute expertise in customer satisfaction and operational efficiency to the Customer Service team at CAIH Group.