Heiry Rodriguez
About
Detail
Atencion al cliente
Dominican Republic
Résumé
Jobs
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- PCustomer Service & Operations AssistantPunto Comercial AutorizadoJan 2023 - Current (3 years 7 months)• Assisted customers with service questions, payments, transactions, and daily inquiries while maintaining professional service. • Managed cash handling, daily balancing, ticket control, and transaction records with accuracy and attention to detail. • Prepared daily reports and tracked customer activity to support organized follow-up and smooth service operations. • Supported high-volume customer interactions while maintaining accurate transactions and organized daily workflows. • Resolved basic customer concerns, updated records, and supported service quality in a fast-paced customer-facing environment.
- AAdministrative Support AssistantApoyo Académico MayelinJan 2023 - Dec 2023 (1 year)• Assisted with daily administrative support, student follow-up, attendance tracking, and communication with parents. • Organized activities, schedules, and support materials to maintain smooth daily operations. • Responded to questions, supported service coordination, and helped keep families informed with clear updates. • Maintained accurate records of progress, assignments, and support needs with attention to detail. • Developed customer service, documentation, organization, and communication skills in a service-focused environment.
- AClient Support AssistantApoyo Académico Cesar ZoarJan 2022 - Dec 2023 (2 years)• Provided direct client support by assisting families and students with questions, schedules, and daily academic needs. • Maintained communication with parents regarding progress, follow-up needs, and service-related updates. • Organized routines, tracked student progress, and supported clear communication between families and the support team. • Assisted with planning, documentation, and follow-up to keep service delivery organized and consistent. • Built strong communication, patience, organization, and problem-solving skills through daily client-facing support.
Education
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Bachelor’s Degree in School PsychologyUniversidad Dominicana O&MJan 2025Dominican Republic