Heine Herrera
About
Detail
Bilingual Executive & Virtual Assistant | Operations, HR & Administrative Support | Bilingual Medical Interpreter
San Salvador Department, El Salvador
Résumé
Jobs
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Bilingual Medical Interpreter (Part Time) public Remote experienceSGF GlobalFeb 2026 - Current (7 months)Provide real-time English-Spanish medical interpretation between patients and healthcare providers, ensuring accurate, clear communication in sensitive and high-stakes conversations. Maintain patient confidentiality and professionalism while interpreting medical terminology, instructions, and emotionally sensitive information, including diagnoses, treatment plans, medication, and insurance/billing terms. Adapt communication style to support patient understanding and comfort across a range of medical contexts and cultural backgrounds. Manage scheduling and session documentation independently as a freelance interpreter, maintaining reliability and accuracy across assignments. Leverage HIPAA certification to ensure compliance with patient priv- QTalent Sourcing Specialist (Part Time) public Remote experienceQuality Human TalentJan 2026 - Current (8 months)Manage confidential candidate documentation, including screening, reference verification, and record maintenance for client companies. Coordinate scheduling and communication between candidates and hiring companies throughout the recruitment cycle. Maintain accurate, organized records in company databases to support tracking and reporting across active searches. Build and maintain relationships with client companies, presenting service offerings and supporting business development.
- AMarketing & HR ManagerAida’s StudioDec 2024 - Jan 2026 (1 year 2 months)Managed full-cycle HR operations including recruitment, hiring, payroll, employee training, and company policies, ensuring compliance with applicable labor laws. Partnered directly with the owner to plan and manage her monthly calendar, communicating scheduling changes to her assistant to keep the team aligned. Supervised and trained a marketing assistant, overseeing daily task execution and ensuring work was completed accurately and on schedule. Managed client email/inbox communications and coordinated follow-ups, ensuring timely, professional responses. Documented standard operating procedures (SOPs) and company policies to support consistent execution and compliance.
- ECo-Owner & Operations LeadEl Jefe RestaurantJul 2024 - Jan 2026 (1 year 7 months)Co-owned and operated the business, holding full accountability for day-to-day operations, staffing, and customer experience. Managed business finances end-to-end, including expense reports, budgeting, and financial recordkeeping to support accurate reporting and decision-making. Built and maintained structured workflows and internal documentation to support efficient day-to-day operations. Coordinated day-to-day projects across operations and marketing, organizing tasks and keeping initiatives on schedule.
- IBilingual Interpreter public Remote experienceInteractive Contact Center (ICCBPO)Mar 2024 - Jul 2024 (5 months)Provided professional English-Spanish interpretation and translation services while completing formal Bilingual Interpreter Certification. Supported accurate, detail-sensitive cross-language communication in a fast-paced service environment.
- SALES AND RETENTION AGENTConcentrixNov 2023 - Mar 2024 (5 months)Managed high-volume customer interactions while documenting interactions and opportunities in CRM systems. Maintained structured follow-up processes and accurate records to support tracking and reporting. Increased cross-sales by 20% and reduced churn by 80% among high-risk customers through proactive engagement.
- CUSTOMER OPERATIONS AGENTConcentrixApr 2021 - May 2023 (2 years 2 months)Managed CRM records and customer lifecycle tracking, ensuring accurate documentation of leads, onboarding progress, and follow-up actions. Processed and monitored 150+ account activations monthly while maintaining full documentation accuracy. Coordinated communications and follow-ups to support onboarding success and reporting visibility. Provided customer support in high-volume environments while maintaining 90%+ CSAT over a two-year tenure. Maintained detailed, accurate documentation of customer interactions and support resolutions.
- SAUCIER CHEFRoyal Caribbean InternationalJun 2019 - Dec 2019 (7 months)Served as a friendly, professional and knowledgeable front and back-of-the-house chef. Prepared and served breakfast, buffet, brunch and dinner.
- CHAT SUPPORT AGENTPlayStationJun 2014 - Feb 2015 (9 months)• Solved any customer concern about the services and equipment provided by PlayStation. Team support regarding procedures and product information
Education
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- ATechnical Degree in Business Finance ManagementAVANZA Infinite EducationFeb 2024 - Current (2 years 7 months)
- CBilingual Medical InterpreterCMIT®Mar 2024 - May 2024 (3 months)
- Bachelor’s Degree in Marketing & AdvertisingUniversidad Francisco GavidiaFeb 2020 - Jan 2026 (6 years)
- IAssociate Degree in Restaurant AdministrationITCA UniversityDec 2015 - Dec 2017 (2 years 1 month)