Heidy Monterroza Torres

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Account Manager

NETUNO USA

Dec 2023 - Current (1 year 9 months)

As an Account Manager, I set performance expectations and conducted regular performance evaluations to ensure team alignment and productivity. I addressed personnel issues and conflicts as they arose, acting as a bridge between customers in the USA and local employees in Colombia. I identified and solved problems within the team and organizational processes, delegating tasks and responsibilities effectively to enhance workflow. I empowered team members to take ownership of their roles, managing vacations, PTOs, and free days in coordination with customers in the USA. Additionally, I prepared reports for End of the Month Logistic Management, utilizing tools like ChatGPT for efficient email management and Canva for design requests from the CO

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Assistant and Logistics Coordinator

NETUNO USA

Jan 2021 - Nov 2023 (2 years 11 months)

Assisted the CEO with various operational tasks, including managing sales, shipments, purchase orders, trucking logistics, and customer accounts. Conducted data entry and analysis for seafood inventory, ensuring accurate records and efficient tracking. Planned deliveries and provided updated estimated times of arrival (ETA) to customers, enhancing communication and service quality. Managed the export process of frozen seafood to various countries, coordinating with American authorities such as the USDA and Fish and Wildlife. Oversaw inventory control and handled product returns, ensuring compliance with regulations. Monitored and controlled product delivery to customers, identifying options within the supply chain to optimize delivery timel

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Web Master

Artie Hunter

Jan 2018 - Current (7 years 8 months)

- Creación y diseño de página web - Creadora de Contenido - Creadora y administradora de la página Artie Hunter

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Project manager and executive assistant

Recumar S.A.S – Recursos Marítimos S.A.S

Aug 2015 - Jan 2021 (5 years 6 months)

As a Special Project Manager and Sales Executive at RECUMAR SAS, I was responsible for the planning and management of simultaneous oil and gas projects under demanding deadlines. This included budget planning for projects and providing technical direction to project teams throughout all stages of execution. I actively searched for and expanded databases for customers, identifying new business opportunities while ensuring professional customer service. Additionally, I monitored key performance indicators (KPIs) to assess project success. My role also involved community management, which enhanced our engagement with stakeholders. Furthermore, I provided virtual assistance to the CEO, supporting executive tasks and contributing to the overall

Heidy Monterroza Torres

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Heidy Monterroza Torres