Héctor Misael Cerna Quintanilla Bilingual Operations and Administrative

Virtual Administrative Assistant

ProConnect Solutions

Sep 2024 - Current (1 year 11 months)

• Coordinated scheduling, work order creation, and client communication • Managed administrative workflows while ensuring operational accuracy • Assisted with marketing coordination and performance tracking • Maintained organized documentation and confidential records • Supported cross-functional teams in remote environments • Provided ongoing coaching and guidance to executives, clients, and technical staff, utilizing clear communication and problem-solving to improve operational efficiency, build team trust, and foster a collaborative work environment. • Applied business operations skills to ensure daily operations ran efficiently through documentation maintenance and report tracking.

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Receptionist and CRM junior manager

Mar 2024 - Apr 2026 (2 years 2 months)

I use ChatGPT as a productivity tool to improve my efficiency in administrative and operational tasks. For example, I use it to draft professional emails, summarize information, research unfamiliar software, improve documentation, prepare reports, generate ideas, and practice for interviews. It has also helped me learn tools such as Slack, QuickBooks Online, Shopify, and Power BI more efficiently. I see AI as an assistant that helps me work faster while I always review and verify the final output.

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Executive Virtual Administrative Assistant & Marketing Associate

Soul Painters Ltd

Nov 2023 - Sep 2024 (11 months)

• Managed executive calendars, inbound communications, and administrative tasks • Assisted with social media coordination and brand communication strategies • Helped improve customer communication scripts and networking processes • Processed purchase orders and payment intake accurately • Supported workflow organization and team productivity • Applied coaching principles to support executive leadership and team collaboration, facilitating knowledge sharing and internal process improvements that ensured team members were equipped with the resources and information necessary to perform their roles effectively. • Utilized business operations and accounting skills to support daily operations through payment intake, purchase order processing, an

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English Teacher and Students Evaluator

Direct English

Jan 2021 - Nov 2024 (3 years 11 months)

• Delivered English instruction focused on communication, pronunciation, and fluency development • Evaluated student performance and provided constructive feedback to support learning progress • Assessed language comprehension through conversations, activities, and structured evaluations • Adapted teaching methods to different learning styles and student needs • Maintained organized student records, schedules, and progress tracking • Cultivated strong student relationships by creating engaging learning experiences that encouraged long-term commitment to language goals, effectively applying skills in customer engagement and strategic communication • Leveraged advanced communication and relationship-building competencies to drive engagement,

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Customer Service Agent & Quality Evaluator (GAP Account)

Concentrix S.A.

May 2018 - Jan 2021 (2 years 9 months)

• Assisted customers with online purchases, order tracking, and payment processing • Managed high-volume inbound calls while maintaining service quality standards • Conducted quality evaluations and ensured compliance with client requirements • Resolved customer concerns through active listening and problem-solving • Maintained accurate documentation and reporting • Applied principles of digital marketing and Google Business Profile management by ensuring timely, professional, and positive customer interactions, which effectively bolstered brand reputation and strengthened the company’s online presence. • Leveraged executive assistance skills by coaching team members through the evaluation of customer interactions, providing constructive fe

Héctor Misael Cerna Quintanilla

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