Hector Melara Customer Relations Specialist at Startek

Sales Executive

Broward Flyers Printing

Jul 2025 - Nov 2025 (5 months)

As a Sales Executive, I conducted outbound cold calls daily to generate new leads for printing and marketing services, effectively prospecting and qualifying business clients across multiple industries, which significantly increased lead pipeline growth. I utilized HubSpot CRM to track outreach, manage prospects, and maintain updated sales records, ensuring a streamlined sales process. My role required strong teamwork and adaptability, as I collaborated with various departments to enhance customer engagement and satisfaction. Additionally, my involvement in operations allowed me to understand the entire sales process from start to finish, which improved my ability to provide exceptional customer service and support. This comprehensive persp

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Sales Development Representative

May 2025 - Jul 2025 (3 months)

As a Sales Development Representative, I was responsible for generating leads and nurturing relationships with potential clients in the educational technology sector. My role involved leveraging tools like Apollo.io and Microsoft 365 to streamline outreach and manage customer interactions effectively. While my primary focus was on sales and business development, my experience at BuildOps HQ provided me with valuable insights into the construction industry. This background was essential as BuildOps offers software solutions tailored for commercial contractors and construction-related service companies. Understanding the operational challenges faced by construction businesses allowed me to identify their pain points and communicate how our pl

Sales Internship

Cargill

Sep 2024 - Feb 2025 (6 months)

During my Sales Internship, I actively supported the sales team by managing client interactions and assisting in the order processing to ensure timely delivery of products. I maintained organized records of client lists and orders, which streamlined my daily tasks and improved efficiency in follow-up communications. Additionally, my administrative assistance skills were crucial in keeping track of who to contact each day, thereby enhancing the overall productivity of the sales operations. Furthermore, I contributed to business development by introducing new products to the market, which not only expanded our offerings but also helped in identifying potential sales opportunities and fostering customer relationships. I also utilized chat supp

Customer Relations Specialist

StarTek

Jul 2022 - Jul 2024 (2 years 1 month)

- As a Customer Relations Specialist at Walmart, I was responsible for handling and addressing customer concerns with empathy and prompt problem resolution. - I utilized my effective communication skills to address customer concerns in a compassionate manner and resolve issues in a timely manner. Additionally, I provided administrative assistance by documenting cases, updating records, and ensuring accurate scheduling, which contributed to a more efficient resolution process for customer concerns. I also leveraged Slack for seamless communication with supervisors and team members, coordinating daily tasks and updates to enhance team collaboration. Furthermore, I participated in video conferencing for team meetings, training sessions, and c

Customer Service Representative

KM2 Solutions

Jun 2021 - Jan 2022 (8 months)

- As an Appointment Scheduler for dermatologists, I demonstrated organizational skills, attention to detail, and the ability to successfully manage multiple tasks. - I was responsible for scheduling appointments and ensuring efficient patient care, contributing to patient satisfaction and the smooth operation of the dermatology clinic. Additionally, I utilized lead conversion techniques by effectively handling inquiries about our services and pricing, successfully converting potential clients into booked appointments, which enhanced the clinic's overall patient engagement and service utilization. - Leveraged Google Sheets to meticulously track customer interactions and update account records, ensuring seamless communication and follow-up.

Hector Melara

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Hector Melara